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Dairy Queen Customer Satisfaction Survey

If you have recently visited Dairy Queen, your feedback is wanted! Here's what you need to do to complete the Dairy Queen Survey (located at www.dqfansurvey.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Dairy Queen and saved the receipt.

  • Step 1: Have your Dairy Queen receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

Who doesn’t love some Dairy Queen, right? If you have enjoyed a delicious meal or treat at DQ recently, they would love to hear about your experience. To complete the Dairy Queen survey and redeem the offer printed on your receipt, just visit www.dqfansurvey.com, enter the 19 digit survey code from your receipt, and click “Start” to begin. Upon completion you will receive a validation code, write the code down on your receipt to redeem the offer.


  1. Marge

    Survey does not work — says I need a 19 digit code, but no such code found on receipt. Another time I tried it said I had already done the survey and could only complete it every 15 days. What is that about? DQ doesn’t seem to mind taking my money more often than that for their food. Think I will go back to Subway where they are very generous with their free cookies for completing the survey!!!

  2. Connie

    So Dairy Queen… Are you going to do something about this?
    I have tried your survey three times and it will never let me complete it.
    So I take the time as you perceive to want the feedback… but I can’t get it to you…

  3. Marian

    I’ve been reading through everyone else’s comments, and unfortunately it’s the same for me. The survey code does not work and says that they are sorry but the information I am entering in is incorrect. It’s not. While we are on the subject of cleanliness, every time I visit the Dairy Queen in New Albany Indiana Highlander Point, I have had had to ask for rags to wipe the dirty tables. I know every place is low on health and has call ins, but you can do not expect people to sit down at dirty tables. Not a clean one to pick from. However, I want to come in to Corey at the front of the line taking orders from our special needs clients. He absolutely went above and beyond and out of his way for all our needs with their food and ice cream and the presentation. He is a wonderful person and a heart of gold.

  4. Helen Kitchen

    I attempted to do your survey, but it said the information entered was not correct.
    I tried three times to no avail

    My Survey Code is 417104-7000006-763911

    This was a Lexington Ky DQ.

    I expect a reply with a validation code

  5. George Rubin

    This survey thing does not work. Visit DQ in Bonita Springs Fl at least every week.
    Love my Blizzard and my free Dilly Bar.
    Here are my Survey Codes
    Please email something to get my three Dilly Bars or I will not return to DQ

    1. rita

      the site says only one survey per household. and if its expired after 3 days it wont let you enter it or anymore for that matter

  6. me

    Horrible service… If I had an employee like the 3 that were on duty this day… I would have fired all of them…. one texting…. it was really a chore for one of them to serve us…………….

  7. Sue Gauerke

    My husband and I visited the DQ Grill & Chill in Stevens Point, Wisconsin. Saw the add about the survey. We Both had the $5 chicken tenders. They were very good. But now I was going to do the survey for the free dilly bar. Our receipt has NO 19 digit number to enter. I guess I am a loser. To bad we love dilly bars and the food.

  8. chet YANASE

    Today was the absolute worst service I have ever received from any food to go restaurant. I ordered 2 of the cheeseburger 5 buck lunches. What did I get. chicken strips. No napkins, no drink carrier, had to ask for a receipt. My receipt did not have the necessary numbers so I could do the survey. Also ordered chocolate milk and got plain milk.

    All this after waiting in line 6 or 7 minutes just to put in the order. This happened at the DQ on Redwood Hwy in Grants Pass, Oregon Sunday afternoon about 3 pm. I doubt I’ll be returning any time soon. I usually eat at DQ about once a week and notice the service at this DQ is steadily going downhill.

  9. Cheryl Freeman

    Visited the DQ in Phenix City Ala today and was very disappointed in the food. Fries were cold and the chocolate dipped cone hardly had any ice cream on I I
    it. I tried the 16 digit code on the survey sight and it was not working. After reading the reviews it seems this is a ongoing issue. We also ate in the dining room and had a hard time finding a clean table. They were not busy I know the workers had to see the tables needed cleaning. Not a good way to start out when you just opened.

  10. Christine Bixler

    Very disappointed. Went through the drive thru at the East Liverpool, oh store. Ordered ice cream cones. The ice cream wasnt frozen. It did not cone looking like the usual “tiers” with the swirly on top. It was melting everywhere already when he handed it to me and it basically looked like a pile of sludge sliding down the sides. What a mess!

  11. Glenda Bailey

    I have been to DQ several times and it won’t let me post the codes on website. I talked to the manger about these and she said would find out why it is happening. Went back a few days later and she said she can’t find out nothing. Need to make these good. I have 6 that needs fixed.

  12. Sally

    I can not enter my code # either-come on guys it’s just a darn dilly bar and our local DQ In
    Harrisonburg,va. are not very friendly they stare at you all the time especially the one on harmony square

  13. Susan Parrtomes

    Usually eat once a week here. I tried doing the survey so my grand daughter could get her free dilly. It will not allow me even entered survey code. No wonder no one uses their coupons.

    1. rita

      I go lots to DQ as well but I was reading on the survey site that is only one survey per household. which sucks because I go atleast 2-3 times a week to get a drink to meals. don’t think that is right. it use to let you enter as many receipts you had so don’t know why the change?? Also it was never strict on the 3 days to enter your survey, now after your 3 days has expired it wont let you enter the code anymore.

  14. Leon Kinnison

    Dairy queen in girabaldi oregon. I watched a counter person eat fries out of a customers to go order. Also, a,different customer tried to exchange an item. The manager listed some long process and made the statement that it would take least ten minutes to correct. I ordered a burger and waited the ten minutes from the above mentioned for a small burger and half of the fries in the container.

  15. A J

    I guess we are only allowed to go to DQ every 15 days, they don’t want to give away to many Dilly Bars Need to change survey to read must complete survey every 15 days.

  16. M C Bass

    The receipt says complete survey in the next three days, but I can’t because it says I have to wait 15 days??? I don’t have any of these problems with McDonald’s

  17. Patricia Gamboa

    We just went to DQ South in Pueblo CO and I had to repeat my order 3 times and they finally repeated it back right but they totally needed up the order. I wanted to do the survey for feedback but the receipt printed so poorly I could t read the 19 digit code. Smh…and the cashier was rude.

  18. gary

    I am using a library computer. Your message reads that I have recently completed a survey. the last one I did was just after Christmas in LA. maybe I should start using Mc Donalds, or Burger King or several other stores.

  19. Anna Taylor

    I have been to DQ several times and didnt get a receipt. There was one time they didnt give me back my debt card.

  20. Janice Terry

    I ate today with my granddaughter at Dairy Queen. It would not let me do the survey since I did one yesterday. It said I had to wait 15 days!!! When did you add this????/

  21. Cindy

    I eat at dq at,least 3x per week but you are only going to allow me a dilly bar survey once every 15 days?? You have no problem taking my money 3+,days a,week but only reward me with the survey 1x every 15 days….go,figure. Does this mean I should find someplace else to frequent multiple times per week? And only shop dq 1x every 15 days like they want to reward my feedback with a dilly bar??

    What a shame!!!

  22. kevin cundiff

    Always clean.
    Always suggestion for extra items.
    Bathroom low or out on toilet paper.
    good values on meal deals.

  23. Laurie Lake

    The survey asks for a 19 digit survey code. The code on my receipt has only 14 digits and ends in a capital S. I read that others have had the same issue. Is this going to be corrected? This is very disappointing. Chick-Fil-A conducts the same type survey and I’ve enjoyed several free chicken sandwiches for completing.

    1. Sally

      Chick fil a has made changes tho Not to many free sandwich anymore-I bet Trudett Cathy is turning over in his grave at the way the sons have let chick fil a go down

  24. Sandra Bowers

    We go to DQ at least 3 times a week. Have had the $5.00 lunch and it is GREAT. The blizzards we get are so good we try to taste them all. The service was AWESOME.

  25. eugenio pannozzo

    Hello can’t take this survey because my receipt does not have a 19 digit code sorry can’t help you need to check this one out

    1. Gerb

      My receipt didnt have the 19 numbers either. And what is with having 19 numbers. I thought they wanted our opinions not test our memory and sight focus.

  26. Monte Owen

    I went by DQ in Clay, Alabama after church and had a terrible experience. I went through the drive thru and ordered a number one without mustard and ketchup. I waited at the drive thru window for 15 minutes watching workers playing around and not really doing anything. It wasn’t crowded so I know they didn’t have much to do but get my order. When I finally got someone to come to the window I was told that my order was coming right up. When I got it I first noticed that the burger was so hot I couldn’t even hold the bag. It felt like it had been put in a microwave and heated on high for a few seconds. My burger wasn’t a number 1, but a bacon burger with only ketchup and mustard, which were he two thing I asked them not to put on my burger. I got no lettuce, or tomato. The fries were not even hot, so to say I had a bad experience is an understatement. You guys need a major overhaul, and training like they do at Chick-Fil-a.

    1. Julian

      Sorry to hear about your bad experience, but let me tell you about my recent experience at the DQ in Kyle, Texas. It is by far the cleanest, most professional and friendliest fast food restaurant I have ever experienced. The staff are adults and give customers the courtesy and service they deserve. What impressed me the most was how shiny clean everything in the facility was maintained. I witnessed one of the staff members wiping tables with a clean white cloth, not one that’s dirty and dingy that’s been used for days without washing. Even the restroom was shiny clean. Take my word for it, most DQ’s I have visited are favorable, but that doesn’t mean there aren’t any bad ones. Any how, When traveling, I will always stop at any DQ. It’s like a Texas stop sign. I love DQ.

  27. bonnie cendejas

    my receipt did not have the id on the receipt either..
    Would like to have done the survery..Kathy & Greg were great at the Glenwood DQ.

  28. Thomas Mason

    This was the worst visit I have ever had at a dq.we waited 20 min for are order,we order 2 sundries and a order of onion rings.Three people came in after we did and they got there order.

  29. Teresa Taylor

    Awesome service and they greet you which is a MOST to me. Thank you DQ in Unadilla, GA.; Team Lakeisha, Nikki, & Flake

  30. trudy ritchie

    if you only lhave two people to work a shift, rotation, or whatever you want to name it, you should be able to have your franchise open a minimum of hour s per day. this is the American way, warren buffet would be upset even by a small franchise of this caliber is not open each day a minimum of 8.0 hrs. to say the least. if nothing else have the convenience store operation as a back up or is that not. possible?????????????????????????

  31. Sandi Coobs

    My receipt has only a 16 digitnumber just below the center of my ticket. It is cut off just after the words Validation Code. Now how can I enter this information?

  32. rebecca Garber

    I was trying to do the yourfeedback.to but I could not find the survey id at all on the recept


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