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Mariano's Fresh Market Customer Satisfaction Survey

If you have recently visited Mariano's Fresh Market, your feedback is wanted! Here's what you need to do to complete the Mariano's Fresh Market Survey (located at www.marianosexperience.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Mariano's Fresh Market and saved the receipt.

  • Step 1: Have your Mariano's Fresh Market receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

Have you recently visited Mariano’s Fresh Market? If so, then you are eligible to win a $50 Roundy’s gift card, good for your next visit to Mariano’s. All you need to do to enter for the drawing is visit www.marianosexperience.com, enter some basic details from your Mariano’s receipt, and click “Start” to begin the survey. Upon completion you will be entered into the drawing to win 1 of 4 monthly $50 gift cards to Mariano’s Fresh Market.

26 Comments

  1. Chris B.

    I went to the Marianos in Des Plaines on Golf rd. And Brienne helped me with a question about what you do with your pineapple core’s. She was a great help and Kind.

    Reply
  2. Will

    I had the best experience with Kiara and Yalissa at Mariano’s Westchester store. They were very helpful in assisting me in everything I wanted . Thanks for hiring such great employees

    Reply
  3. YJ

    Peggy knows her cheese. And, if that is not enough, she is 100% customer focused. Peggy educated my mind and my taste buds. Consequently, I tasted and purchased two cheeses I knew nothing about until I met Peggy.

    Thank you Peggy.

    Reply
  4. Tim

    Awful hot bar at the Evergreen Park location…sign says open until 9pm, but they stop bringing out fresh food around 6:45 (on May 12. 2017).
    I guess they think people coming home from work from Downtown Chicago do not want a full selection and variety of food from the hot bar.

    Reply
  5. Mike Jenjkins

    My Brit son-in-law and I had a great experience courtesy of Napoleon at the meat counter in your N. Broadway location in Lakeview. He was friendly, engaging, knowledgeable and efficient. Great job!

    Reply
  6. Chris

    I stopped by the Elston store the other day and purchased some food at one of the kiosks
    in the food court. I had the privilege of meeting Erin the cashier, her warm, friendly and happy demeanor put a smile on my face and lifted my spirit the rest of the day.
    Because of my experience with your # 1 employee at the store, I will be doing all my shopping at this location. Thanks for hiring such great employee’s.

    Thanks ,
    Chris

    Reply
  7. Heather Winter

    I had the best customer service from Charles in the meat department at the South Loop location, Chicago. April 26th around 8am I was seeking some breaded, thin chicken. Charles told me to come back and he would have some ready. I did come back and he had my request ready for me on my way to check out. I just wanted to commend his service. Many times before when the department has been out, no one has offered to make them. I was surprised he did and am very appreciative of his service.

    Great job Charles!!

    Reply
  8. R

    I would like to give feedback on my experience at the Des Plaines,Il store.
    Jennifer* working Customer Service gave the *WORST SERVICE EVER!*
    There was an error in the Ad for the
    4/28/17 Free Friday Download when I logged into my rewards card account and showed her the 2 items were clipped she did not apologize rather she continued to argue about the Free item did not qualify that It is only 1 or the other which is incorrect in the end both items came off the bill. My complaint is Jennifer decided to jot my rewards card # on a piece of paper which seemed to me was a bit odd and when I questioned her why and what was she trying to do with my card # she said,
    “It was not my buisness.” That is very unprofessional especially coming from someone who is taking on a
    CUSTOMER SERVICE POSITION that is no way a customer should be treated. When I asked her for the paper she wrote my # on she quickly claimed she put it into the shredder, that kind of behavior seems shady and shows me how other customers / myself are looked at ‘untrustworthy’, if she wanted to investigate anything with the rewards card #
    MARIANOS is not the job for her. I will not be shopping this location due to the service I received today she is there to do a job and make the last impression on the customer the best instead she made it the worst. I HOPE THIS FEEDBACK WILL SHOW BOB MARIANO THE KIND OF SERVICE CUSTOMERS ARE RECEIVING & I DID NOT DESERVE IT.

    Reply
  9. Janet Tatevosian

    Kudos to CAROL and STEVE, a great checkout team at Marianos in Vernon Hills. They were wonderful!

    Reply
  10. Mary Wadas

    When I was in Marinos Arlington heights Jessica made a vanilla blast for me. She was very friendly and did a great job . I tried to give her a tip, but she politely said oh no thank you it,s not necessary. She made my day.

    Reply
  11. Stevie Marie

    I’m writing to express my endless gratitude for your floral stylist, Mirca (Chicago Illinois, Broadway street). A few weeks ago, my now husband and I got a last minute call from our florist saying the flowers we ordered for a brunch, weren’t going to make it and they sent their sincerest apologies. To paint the picture for you, we were getting married four days later!

    After some woosah time with myself, my mother and mother-in-law, we decided to go and visit a few florists along Broadway street, to see if anyone was willing to take on the job with such short notice. Upon walking in and talking with Mirca, I knew she was the one to bring my ideas to life. She not only executed beyond my expectations, she exceeded them, created a model for my approval, upsold us on a few additional vases AND she was able to get them delivered through the third-party delivery service, early and ready for our brunch at the Atwood.

    I work in field leadership for another big box retailer, and we’re always looking for people as driven as Mirca. She is great at what she does and is an obvious self-starter. Mariano’s is so lucky to have her! Thank you so much, Mirca. You made our day as beautiful as the arrangements your created!

    Reply
  12. Lauren

    I would like to thank Ronzell at the New City Marianos. He has terrific customer service and makes delicious Brussels sprouts!

    Reply
  13. Marlene R

    I want to recognize Jeremy A, from the Mariano’s Buffalo Grove store. He was extremely courteous, patient and thoughtful. I was a bit unprepared at the checkout, but he was gracious and accommodating. Thanks, Jeremy, I was having a very rushed day.

    Reply
  14. Sarah

    Cruz Smith is our favorite. We eat in the Ravenswood Marianos about 4 X a week. The food isn’t stellar but it’s pretty darn good and there’s a lot of variety. It’s convenient and nicely priced. Cruz makes the experience though. She’s sweet. Gets whatever we want; she even asks if she can get us anything! And she’s so neat. When she’s not there the napkins run out… the water runs out… the garbage builds up. It really shows. KEEP her!

    I also buy my groceries there about 4 – 6 times a week. I shop daily. I love the store. Other employees are very nice. The quality is high. The service is pretty fast…

    Reply
  15. Carol Rizzo

    Hello
    I shop at the Hardwood Heights store 2-3 times a week. Deli is so nice and helpful and there busy but always pleasant. Some cashiers are not to friendly but the front end guy Michael F is the best handles things always with a smile and ask if there is anything else that he can do for you that makes you want to come back because of his personality. Love the store and love coming in there to see Michael F multi. tasking with a smile.

    Reply
  16. Jean McLain

    Visited the Marianos in Westchester this morning. Chuck who greets everyone with a
    smile and hands out orange juice or muffin samples is always so very pleasant. May make a comment about the weather & says “have a great day”.
    Enjoy the friendly, efficient staff – especially Chuck.

    Reply
  17. L Hickman

    I shopped at Mariano’s in Shorewood, Il.today. I wanted some chopped peppers. Sam in produce asked me if I needed help finding something. I told him what I was looking for and he said he’d go in the back and ask them to chop some for me.He was so helpful and courteous. If there were more people in the world like him it would be such a blessing. Thanks Sam for being you.

    Reply
  18. Marie A. Abbate

    Attended your Wine and Cheese Demo at your Store in Norridge Ill. Last night. I enjoyed it. I went with my Husband and a Friend of ours. The Cheeses were delicious. Sue the Woman Demoed the cheeses not only let us try the cheese also gave us a sample of how to use them in a salad or a piece of toast cracker she was very informative and lat us know where the cheese was made etc. Sue’s Homemade Feta Cheese is the BOMB!!! Adam was also very friendly and was very knowledgeable about the 3 wines he was sampling. They were very good and they did a Great job Paring the cheese and the wines together. The price of the wines were very reasonable. Sue and Adam did a Super job.
    Sue & Adam complement one other very nicely.
    Thank You, Cant wait until your next event. Marie & Mario A.

    Reply
  19. Kristin Christ

    I want to commend the outstanding service we have received from the pharmacist, Liz Gacek, at the Naperville store- on numerous occasions. She has always gone above and beyond (even when she worked for Dominicks before Marianos) to be helpful, but last evening (1/17/17) she spent over an hour helping my husband and I figure out the correct insurance codes that were needed. She is always friendly and makes the customer feel like she would rather do nothing else than assist them, which is amazing, because nothing could be more tedious than dealing with insurance companies. She is a gem, and I hope Marianos appreciates her. We were thrilled to see her back when the store first opened.

    Reply
  20. Mary Caydler

    We like coming here All employees are courteous ,friendly and helpful We get our drugs here John,and his crew are awesome Meat dept and fish dept are awesome Bakery dept awesome deli is awesome We are very pleased with service and overall Thank You Mary Caydler

    Reply
  21. Kelly Staudt

    I wanted to say how great our experience was when we came to Mariano’s bakery! Heather was extremely helpful, gave us great ideas, was very patient with our endless questions. The cake for my daughter’s wedding was beyond beautiful!! Her funny personality helped reduce our stress…she’s awesome!!!

    Reply

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