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Chick-fil-A Customer Satisfaction Survey

If you have recently visited Chick-fil-A, your feedback is wanted! Here's what you need to do to complete the Chick-fil-A Survey (located at and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Chick-fil-A and saved the receipt.

  • Step 1: Have your Chick-fil-A receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey


  1. Linda Faulhaber

    tried to enter my serial code but the receipt is missing a number. You can see the word sandwich above it is missing the letter “n” the same space, so the receipt didn’t print properly. Guess I don’t get a free sandwich either!

  2. William rice

    Order to go 1 salad, 1 grilled sand, 3 spicy deluxe get to job, missing 1 sandwich. Do they realize how frustrating that is. One of my men went hungry. Thanks a lot Chic Fil A

  3. Judith Nin

    *…”I did the survey yesterday evening, July 16, 2017, and you had not responded it”…Yet!. At first it was not taken the numbers, but tried couple times and it did!. You suppose to give a code # in order to get my free sandwich!. No Code!…No respond!…What happened”…???. JN~*~.

  4. Tina bentley

    I try to do survey I been trying it’s doesn’t go thru it’s won’t take all number I don’t know what wrong thanks I hope you can get back to me let me know something

  5. Susan Ashe

    I went online with my customer receipt and did the survery for a digital offer for one free original chicken sandwich but never got it in email. My Serial Num I entered and completed survey but no email. I have done these in the past and always got a code to use for a free sandwich but this time I never got a code or any email with a code. I did it yesterday on line. If I try again it won’t take the code because it was already used. I did check spam, etc. but not there either. Thanks.

  6. jason wiley

    I am very disappointed I did not get any code for a chick-fil-A sandwich after I took the survey and I gave my e-mail address as requested.

  7. Maureen L May

    Did survey and never received email with code for free sandwich. Last time I will take a survey for Chick-dil-a. Very disappointed!

  8. Jacob Cool

    Same BS as always
    Spend my time and money at CFA 3-5 times a week. Every time I receive this promotion, I never receive an email with the code to use for the free sandwich. Then all 3 times, I took the receipt to a CFA location and they would not honor without a code.
    If u want my loyal, continued service, I recommend u contact me or send me some free coupons.
    Thanks, I hope

  9. Larry

    I, like the others listed above took the time to fill out the survey – but received no return email to give me a code with which to get a free sandwich. My financial world will not come crashing down as a result. And I will continue to go to Chick-fil-A often because I think you do a good job. BUT – why the big mystery in providing the verification code to get what you offered. This makes no sense. Frankly, I am more than a little disappointed. It is precisely this kind of behavior that drives away customers. Come on Chick-fil-A. You are better than that!

  10. Barbara

    Filled out survey and didn’t get an email for a free sandwich. Not sure why I didn’t get it. I really liked the old way better, just jot down a code. Now I have to be near a printer since I do not have a smart phone. How do I go about getting my free sandwich at this point? Is there a phone number to call to get my sandwich? Thank you

  11. bret flinchpaugh

    This is the second time i have done the survey for a free sandwich with no response back.
    they have mastered the chicken sandwich but need to work on the survey.

  12. Pam Skillman

    Very disappointed! I completed the survey and no email with code! Come on CFA!! You can do better than this. Keep your promises!

  13. Don

    Have been doing chic-fil-a surveys for a while with no trouble but the last 2 times I tried I never received the email cupon.Always changing but not for the better.

  14. Velira frank

    Don’t have smart phone and no way to copy coupon. Please go back to old way. As you can see, customers are unhappy.

  15. Kim Stevens

    Really, If you would like our assistance by filling out this survey then please don’t make it so nerve racking to do. Lost time with no sandwich in return. What a waste. Good thing that I enjoyed my food.

    1. Dawn Williams

      I too am disappointed with this new system. I spent the time to do the survey with no response via email like it says. I miss the old way that always worked! Why change something that works?

  16. David Hicks

    Very disappointed with the # Chick-fil-A survey. I have tried four different times to complete this survey noted on my reciept, and all four times I reached 97% completion rate and could not finish the survey because the site would not recognize two different email addresses. I am a big supporter of Chick-fil-A, but thus survey issue is very disappointing.

  17. Richard Dooley

    Filled out survey and didn’t get an email for a free sandwich. What was wrong with the old system of getting a code to write on your receipt?? Hey Chick-fill-A; if it ain’t broke don’t fix it!!!

  18. Peggy spencer

    Do not like new not have smart phone or printer,therefore I can no longer get free sandwich.I really look forward to the free ones as these are. For grandkids, so being retired every little bit helps. May have to get chicken sandwiches elsewhere

    1. Mary

      Was not able to do the survey don’t have smart phone so didn’t get my free sandwich .guess I will not be eating with you any more ..this is not working for me .

  19. aparajita Ganguly

    There is not serial code number which they are asking to do the customer survey. What type of company it is. The plan the survey structure but their receipt nothing no code or digit is there to fill the emply plance.

  20. Glenda Worrell

    Can’t see the serial number clearly… trying to figure it out but when it was printed can’t read numbers. Can’t take survey.

  21. J Taylor

    I have tried too get through several times for free sand but it won’t work. I scrolled down to the end and got a number but not able to complete survey.

  22. Cathy bunch

    Have tried a few times but just keep getting the sorry message to try again.
    Was happy to get the survey, love getting a free chick fil a sandwich. I always enjoy them and the people and restaurants are always great from one town, city ton the next! I’ll be back

  23. Carol

    I’ve gone on ww.w. to fill out a survey so I can get a free chicken sandwich but it prints out try again I’ve tried 3 times I’ve done this before and it worked fine but apparently there’s a problem I still want my chicken sandwich


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