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Panda Express Customer Satisfaction Survey

If you have recently visited Panda Express, your feedback is wanted! Here's what you need to do to complete the Panda Express Survey (located at www.pandaexpress.com/guest) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Panda Express and saved the receipt.

  • Step 1: Have your Panda Express receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

Start Survey

7 Comments

  1. Kimberly

    I went to Panda Express for lunch. The chow main, what little noodles I received, was very dry and was more onions than chow mein! I also ordered the black pepper chicken, had very little chicken, more onions and not sure if they were green peppers or celery! The egg rolls were over cooked and very dry. Was VERY disappointed in their food. I usually eat there at least once a week. Will not be going back for a very long time if at all! Very disappointed in their food. Also, tried to do the survey and it could not access the website. Lead me to a website where it was asking all kinds of questions not related to Panda express. Very disappointed!!!!!!!!

    Reply
  2. Nancy

    Parma OH: I was told by several people the food is very good and they were right. The service however, was not. I ordered 2 plates with 2 mains & sides, no drinks. I bought them during lunch time to have for dinner, (it wasn’t busy). I didn’t get charged for my 2nd meal, nor did I get it (I hadn’t realized it at the time till 20 min later). Also I gave them $1 towards CMN Hospital/Leader. I spoke to someone on the phone & through much to do, was told I would get a free meal for my inconvenience, come in talk to the mgr & all would be good. When I came in, the mgr was on the serving line, took 2 others before me and then told me because I hadn’t paid for it, he couldn’t do it. I explained how everyone loves their food, my husband doesn’t get out much, I could go to other local Chinese places but because people enjoy their food, came there. It was their negligence, not mine. I brought up social media, he still said no. It’s obvious 1 sale means more to him than repeat sales. The 2nd person on line clearly understood this.

    Reply
  3. Norma J. Lovett-Brewer

    I just purchased a Shanghi angus beef bowl with chow mein at the South Houghton Panda Express.
    I have never received such a disappointing meal in all of the years we have been eating at Panda. Even when we had to drive into Tucson to do so.
    I had 4 pieces of meat..1 whole mushroom..no gravy of any kind and the chow mein was so dry that not even my soy sauce could soften it. By the way, there was no soy sauce given me by the restaurant, this was my own soy sauce.
    Needless to say, we won’t be visiting your facility again any time soon!! I will also be passing along to family and friends just how disappointing this meal. $7.35 for a meal in which most of the chow mein was thrown away because it was so dry.

    Reply
  4. tom

    Well it’s Feb 28th at 3:15PM,I just got bk from eating and went to this site to do the survey and Zilch.All I go was “redirecting to your choice”,what the????

    Reply
  5. Carroll

    Your website could be a lot better to use.
    It took another 30 minutes to get on this site WEIRD.
    REALLY NEED TO GET THE SITE GOING.
    The food is great and I crave it, when nothing else will do.
    CAN NOT ACCESS THE SURVEY
    CAN NOT ACCESS THE CODE

    MISREPRESENTATION I SAY

    Reply
    1. Ravneet buttar

      O well
      Went to panda on Floyd avenue in modesto this evening around 9:30 n try to order some orange chicken n chowmein but one of the staff member said they don’t have any of these at this time n not able to cook anymore,this completely freaks me out how come a restaurant which closes at 10pm don’t serve stuff which is at top list of the menu. Completely waste of my time n really disappointed. N just after 10 minutes later have been to panda on oakdale rd n they have made the fresh stuff even at 9:55pm this is called customer service. Just wanted to tell that staff at Floyd avenue panda is really not good. Management have to take strict action against them.
      Thank u

      Reply

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