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Denny's Customer Satisfaction Survey

If you have recently visited Denny's, your feedback is wanted! Here's what you need to do to complete the Denny's Survey (located at www.dennyslistens.com) and redeem the offer printed on your receipt:

Please Note: To qualify for the survey, you need to have recently visited Denny's and saved the receipt.

  • Step 1: Have your Denny's receipt or survey invitation handy.
  • Step 2: Be willing to answer each question with your honest opinions.
  • Step 3: When you're all set, click the button below to begin.

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9 Comments

  1. Mary Wiebelhaus

    My husband and I went to Denny’s in Bernalillo, New Mexico this evening. We usually go two – three times a month and have very good service. This evening was different. The server, Annette, took our order. When it came out, my husband’s order was wrong. We brought it to the attention of another server. He went to the manager. She came to our table and asked us about it. We told her he ordered the chicken fried steak skillet meal not the chicken fried steak dinner meal. She said, “I’ll talk to the waitress.” She came back and said the waitress told her that he did indeed order the dinner and she even wrote down the sides. This simply wasn’t true. She lied. The manager, Debra, was incredibly rude to us. My husband offered to eat the chicken fried steak anyway for the lower price of the other meal so that food wasn’t wasted. She agreed, but then said, ” I noticed you have a 20% percent off coupon. Denny’s will not let me give two discounts at the register. I informed her that they made the mistake with the meal and they needed to fix it and that yes, we should still be allowed to use the coupon since it was their mistake. She got really upset with me and said, “Ma’am, listen to me. She said a lot of other things too. Then she turned to my husband deliberately and ignored me and spoke in a very condescending voice. I can’t get over how rude she was. She made us feel like dirt, like we lied about the meal. First, of all we are thrifty people, not cheap, there is a difference. We could certainly afford the higher meal, but often choose to eat inexpensively on purpose. We also use coupons often. Therefore, we can spend our money on other things. I have never been treated so unkindly, just because I questioned her about the use of the coupon and the price of the meal together, and felt like they should make it right. She did eventually comp the meal, but had to let us know she was giving us her dinner meal for the night, and she used the 20%$ off on my meal. But she did it so rudely that there was no real satisfaction. I am saddened that I don’t feel comfortable going back to this restaurant that we often frequent because of the comfortable surroundings, descent comfort food, and usually good service. Furthermore, I wondered about why the waitress lied instead of just admitting a mistake. I think I would have lied too, if I had to work for a manager like her. If she was willing to speak to us that way , I can only imagine how she speaks to her employees. I will say that we usually go on Friday nights instead of Wednesday, and I have never had a problem with the other manager or wait staff. How sad!

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  2. Roger Joyce Susil

    For several months now, We have been going to Dennys every Saturday evening after church. My parents are elderly and we require special room/seating to take care of the walkers. This is the Dennys on Valencia Rd. in Tucson Arizona. We have had the best little hostess and waitress EVER. All of the waiters and waitress are great and the cook is wonderful as well. This evening we came in and NO HOSTESS, no one to help us to our tables. As we wait and look around, we see that there is NO HOSTESS and the waitress and waiter, One of each, were taking care of waiting several tables full of people as well as bussing tables. What? So we waited for 5 or so minutes before the waiter helped me shove the tables together and seat my parents. NO time for menus or silverware. He was off cleaning another table. Our little waitress that always take care of us came over to the table about 5 minutes of so later, embarrassed that we didn’t have menus. She apologized and got us menus and started to take care of our drinks as she always does. In the mean time other people came in and she had to stop and seat them and wipe off the table. WHAT? Where is our little HOSTESS that takes care of all that stuff? When our waitress finally came around again I asked about the HOSTESS. She tells us that she was let go. WHAT? that was a terrible mistake on Dennys part, that girl took care of everything for those waitress and waiters. She was even in the parking lot one evening picking up trash. What a girl, hard worker and she loved her job. Now your customers are waiting and waiting to be served, your employees are getting over worked and it is showing on their not so happy faces. We loved coming into your restaurant and getting a HAPPY GREETING from the Hostess and then in turn from our waitress. SHAME ON YOU DENNYS.

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  3. Hnbbbhjsu du duyyy

    I had the best service today I had a very lovely waitress who was very friendly and offered choices that I didn’t even know they had . She was very welcoming and very helpful and I would love to have her on our next visit, I can’t Remer her name but she has curly brown hair and a very beautiful smile . This was at the bloomsburg pa location

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  4. don

    i went to your restraunt in chico. the staff allowed a homeless man to wander around the store and bother the customers. to the point that they did not 6ffer me a refill on my drink. after 30 minutes of having to listen to him and not seeing my server. i left. this was the worst service i have recieved there in a long time.

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