Customer Satisfaction Survey
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Your opinions help create better customer experience in the future, for you and others.

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Your timely feedback is important to have your recent customer experience fresh in your mind.

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Your feedback (good or bad) is very important for future improvements with customer service.

Ready to Speak Your Mind? – Donatos Survey (START NOW)

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Donatos is currently inviting customers to complete a customer satisfaction survey. An invitation to the survey is currently being printed on select receipts.

About the Survey:

The survey is located at

This is a customer satisfaction survey, meaning it's goal is to gain knowledge and insight into how customers view their experience during their recent visit to Donatos.

Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). This is what I like to call a "Survey Reward".

"Survey Rewards" are given to you as an incentive to give your valuable feedback as a customer.

If your receipt states that there is a reward (such as a free coupon, or sweepstakes entry) getting your free Survey Reward is simple.

Getting started with

Here's what you need to do to complete the Donatos Survey (located at and redeem the offer printed on your receipt:

  1. To get started, visit
  2. Read over the quick and easy instructions
  3. Make sure you have your receipt in hand
  4. Click "Start Survey" to begin

Enter Survey

Have you recently enjoyed some delicious pizza from Donatos? If so, they want to hear your opinions!

To tell Donatos what you think, start by having your receipt handy, and visit to begin the survey.

If your receipt says something about a free or discounted offer, be sure to write down the validation code if applicable to redeem the offer printed on your receipt.

Ready to Speak Your Mind?

18 thoughts on “ – Donatos Survey (START NOW)”

  1. Avon Donato’s @ 11:05 am we ordered a pizza that never was delivered the Mgr Joe was telling a coworker that Donato’s were not delivering anymore to my job I stopped by the restaurant and talked to Joe he did not resolve the problem I left my number and he didn’t think about returning my call on
    on 9/8/11 I stopped by restaurant and I was greeted by Mgr David I told him about my terrible experience and he tried to make things right I appreciate the way he took care of business Joe needs to stay humble and learn how to listen so that customers can be satisfied and keep coming back. Ms.Sandra Edwards

  2. Sandra Hardley-Edwards

    To whom it may concern on 9/5/2019 @ 11:08 am my coworker ordered pizza for lunch we were told that the pizza would be delivered @ 11:45 am
    we waited and nobody called us back and I Sandra talked to Vincent and he told me that his Mgr Joe said that the pizza was on the way
    and that Joe said that his store would not be delivering anything else to Carrier that is my job we are the number one in the heating and cooling industry I told Vincent to tell joe I would be up there at 4:30 pm after work
    I go to restaurant Joe was out on delivery Vincent said that they were short of staff so we waited for about 35 minutes Joe returned I talked to him he got my information but I never received a call from him at the restaurant he told me that the pizza was not brought back when the driver returned I didn’t like how Joe defended the driver as if I was not being honest he was part of the problem and never got to the solution On 9/8/2019 I stopped by the store and talked to the Mgr David he listened to me and Vincent and the driver was there as well the driver told a lie in my face he said that he delivered the pizza a left it at the guard shack at my job I asked security was a pizza left Thursday they said no David asked me how can I make things right since we were inconvenienced he fixed me a pizza and I really appreciated his kindness, When there is fairness across the board there is no need for any conflict thank you very much and make a good day

  3. NEW CUSTOMER , NOT ME , as I have ben coming here for a lot of years now. I have enter my survey Code it is ( 2429 0380 3103 1191 ) this time , it is Friday August 30th 2019 at 7: 42PM at store : 310 . You have my phone number as 740 391 7435 it is also wrong, It is 740 397 7435 !!! Please take the NEW CUSTOMER OFF MY ( RECEPT ) and add my phone number Again it is 740 397 7435 !!! Thank you so Much Jerry K Jenkins I Love Your BIG DON SUBS, And PIZZA. Thanks so much!

  4. My wife and I thoroughly enjoy the thin crust pizzas that Donatos makes. If we order pizza is these days, it’s always from Donatos in Fairlawn Ohio. We also appreciate the wonderful service we get at the drive-up window.

  5. I am a loyal Donatos pizza customer. Its the best pizza around in all of the United States.
    Its always fresh, with a good amount topping to make the pizza delicious.

  6. Have eaten at Grove City (Broadway location) twice in the last week. I want the manager to know what a valuable employee he has in Tiara. She is friendly and professional. My order was taken and served promptly.

  7. February 19, 2017. We have eaten at many Donatos locations around Columbus and received Very bad service at the Henderson Rd Mill Run location. Our order was rung up wrong and the manager did nothing. The manager didn’t seem to care that the men’s restroom was dirty and out of paper towel and toilet paper either.

  8. Very bad service from the Henderson Rd Mill Run location on February 19, 2017 at 2:00pm. Our was rung up wrong and a very nasty manager tried to argue with us. we won’t be back.

  9. Very unhappy with my order from Burnett rd donatos. I use to be a assistant manager at donatos on n limestone st an was taught to check everything on every order including the bottoms of pizzas….I got my order tonight an my large works was burnt. I mean the bottom of the pizza was black. How it got pass that many people before I got it I do not know. The other pizza I ordered was undercooked. An my sub was what you would call a light bake. I didn’t request it to be light bake. Just very unhappy. Their oven temperatures are at different temperatures for sure. Their suppose to check the temperatures an run test pizzas. I don’t know what’s going on at that store but they need some help keeping it together. I love donatos an a very big fan of it, but my order tonight was not up to standard. I don’t even want the order replaced, i just wish I could help them pull it together an do their job correctly. I love north limestone st donatos an food is done correctly every time. Props to rob an the managers there. I also done a servey about this is well in hope to them being able to correct the problem.

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