Firehouse Subs
Customer Satisfaction Survey
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Ready to Speak Your Mind? – Firehouse Subs Survey (START NOW)

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Firehouse Subs is currently inviting customers to complete a customer satisfaction survey. An invitation to the survey is currently being printed on select receipts.

About the Survey:

The survey is located at

This is a customer satisfaction survey, meaning it's goal is to gain knowledge and insight into how customers view their experience during their recent visit to Firehouse Subs.

Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). This is what I like to call a "Survey Reward".

"Survey Rewards" are given to you as an incentive to give your valuable feedback as a customer.

If your receipt states that there is a reward (such as a free coupon, or sweepstakes entry) getting your free Survey Reward is simple.

Getting started with

Here's what you need to do to complete the Firehouse Subs Survey (located at and redeem the offer printed on your receipt:

  1. To get started, visit
  2. Read over the quick and easy instructions
  3. Make sure you have your receipt in hand
  4. Click "Start Survey" to begin

Enter Survey

Do you love some sandwiches from Firehouse Subs? Have you enjoyed their food recently and want to enter for your chance to win $500?

It appears that anyone who fills out their customer satisfaction survey is offered a free medium drink with any sub on your next visit to Firehouse.

To enter the $500 sweepstakes and receive your free drink, visit and take their short survey. Can’t go wrong there!

Ready to Speak Your Mind?

60 thoughts on “ – Firehouse Subs Survey (START NOW)”

  1. I was just atyour Maple Grove MN location at 11649 Fountains 4:15 on 8/5/20. The cashier (Bobby)was wearing her mask around her throat while taking my order and the food preparer took his off to prepare my order. I will not be returning to this location.

  2. I have two Firehouse Subs reciepts and neither have a validation number. I had an online order deliver to me through Grubhub, from the store on 3858 Ridgemont Dr, Abilene, TX 79606.

  3. Purchased a sandwich and sub online Tuesday May 26 time stamp on my email was 8:14 pm. It was a curbside order and I called the phone number on the parking sign as instructed at 8:31 pm. Employee answered phone acknowledged my presence. At 8:46 pm I walked into the store to get the status of my order. It was found sitting on a table. So much for curbside service (Rapid Rescue?). Strike one. Only receipt I have is the one taped to the outside of my paper bag. My email stated an “actual printed receipt” would be with my order. It was not. Not able to enter sweepstakes. Strike two. Store was FHS #156 Oldfield, 4268 Old Field Crossing Drive, Jacksonville, FL. Phone (904) 338-0142.

  4. My wife and I are setting at firehouse subs, I ordered a large which is good but my wife ordered a med like she always gets and it is really small I told a manager he told me I was wrong that it is their regular size. Didn’t offer to fix it .very poor customer service
    This firehouse at 152 south Aiken lane in Aiken SC is going down hill fast the one on the north side of Aiken is so much better

  5. I love my firehouse always good Springfield Oregon. The only thing I’m not happy with is you have to be on Facebook to do the surgery that sucks . To tell us How we did . Does Facebook own you

  6. First time. Recommended by employee at Renys who was a friend and my grandson. Loved the sandwich which was for a limited time. Even bought gift certificate for grandson. Would go again.yum

  7. Service was great I say down and did not have to wait very long. Good was delicious and not the spot cause I was hungry. They are always good. I have eaten there a great of times. It is always clean and friendly. I enjoyed it very much.

  8. I went through drive with my husband. First of all Ben got the name wrong it was a mobile order and I told him it was stan my husband- wow he thought I said Tina .At the window I added something and a coke.Did not recieved the coke and when I asked him he said you got a lg Italian I can show you the receipt if you like.REALLY????a coke and a sandwich doesn’t even sound the same?????Oh wow listen to the customer what an would think you guys could provide better costumer service what an idiot

  9. I just had my worst sub from here. Order a brisket that they didnt put any barbeque sauce or mayo. It was dry and cold. Im not very happy with firehouse now.

  10. I order my sandwich without onion and mayo. I order and paid for it online. I did not get a receipt. But there was a order ticket taped to bag (order#151521). I went back to work to eat my order. My sandwich had onion and mayo! Greatly disappointed.

  11. Jerry L Tillman

    My Wife and l visited the Goldsboro,N.C. Firehouse Subs on Friday night. We both ordered the Hook and Ladder Sub,,chips and tea. Upon getting the order at our table, we soon were surprised at the poor quality of the subs. Either the preparer had something on their hands or the meat was spoiled. We have visited the Goldsboro location numerous times before, as well as other cities. We always enjoyed the Hook and Ladder subs.. Also our subs were so messy, if we had been able to eat them, a fork and knife would have been needed. We wanted you to know about what is ,or was ,going on at the Firehouse in Goldsboro. We can not go back there, knowing that our $20:00 meal could again be uneatable. Thanks for giving us an opportunity to let you know about the quality of your subs.

  12. I go to the Firehouse Subs on 5887 Babcock Rd in San Antonio. I just really wanted you to know that your staff is awesome! They are all kind and polite. Your store is always neat and clean. I appreciate your staff and I comeback every time I am in town for work! Thanks!

  13. The location was in the 80228 zip code area. This was the 1st time I ordered from Firehouse Subs, I ordered on 2-4-19 # 38650691-3497142 meatball sub for $12.57. With taxes, delivery charge it came to 20.83 plus the $3. tip I gave the driver. I could not take the survey because my receipt did not have the long digit code.

    I ate half of it and within 1 hour I was throwing up for hours.
    Not happy!

  14. A new Firehouse opened up recently on Montgomery Road in Cincinnati, OH and I visited for the first time for lunch. I ordered the hook & ladder and received my order with the wrong cheese on it. While I order this sandwich because of the Monterey jack cheese and the taste it takes on, this sandwich was pretty awful. I was on a lunch break from work and only had a small amount of time left after the wait to get my sandwich so I took the sandwich to the counter and asked if they changed the cheese on said sandwich. The staff member owned the mistake and offered to remake it but I didn’t have time to wait. She then went back to what she was doing and that was it. I left and returned to work.
    The following week my coworkers wanted to try it so I went to pick up our 3 sandwiches. I placed the order with the gentleman at the register and asked that he make sure my sandwich was made with the correct cheese.
    I moved down the line while they were making my order, asked if they put the jack cheese on mine and was told they cannot tell which cheese it is because it is the same color as provolone. I asked them to confirm from the other staff on the line and was responded to with much resistance and attitude. As 1 of the staff was packaging my order, I noticed one of the sandwiches was not what I ordered and when I corrected her, I was again responded to with attitude. I mentioned at least 3 times during this visit that my previous visit ended with an incorrect order with absolutely no remorse or offer to make up for it.
    They then remade the incorrect sandwich and packaged it up with no words or appreciation for our business.
    Both encounters have left me with no desire to patron this location again.
    I certainly hope this leads to an adjustment to the staff members of this location, or in the least, their attitudes and them learning patrons should not be treated with disrespect…EVER. Also, when a patron lets you know their order is wrong, the least they can do is to make an offer to make up for it so that patron will come back, right?!?!?!?!?!?

    1. We are at the newly re-opened Firehouse Subs on College Drive in Suffolk, VA on Saturday, 2/8/2020 at 11:06 AM. I would love to do the survey but my receipt does not have either the 18 or 20 digit code on it. The meat on the subs, including my son’s brisket, was sliced so thin you could see through it. Slicing it that thin makes it look like you are getting more meat than you really are but the texture is just mush. Will not eat at that location again!

  15. Francisco Aguirre

    My wife and myself visit the Firehouse in Chula Vista ,Ca / 510-B Broadway , 91810. The employees always welcome us in and speak to us all the time , Very friendly ladies . They explain everything that goes on the sandwich before we purchase . We go there every Thursday . Kind of like a treat for us after working hard all week . I always have good service as well as my wife . And when we are leaving , always a , have a great day or good evening . That is what I expect out of a great Sub shop .

  16. Went to Firehouse sub at pepperell parkway suite 7
    ordered a veggie
    and an engineer to go.
    Should have checked before I left:
    med meatball and large meatball.
    No food for me I ordered the veggie. We were 25 miles from the store.
    Manager did say they would give us a free large sub the next time we are there, nice but I’m hungry.

  17. On Friday night the 23rd of March, I visited the Firehouse Subs on Calhoun Memorial Hwy, to get the Club on wheat. I was never welcomed to Firehouse like I am at other Firehouse locations, the only person who spoke to me was the person that took my order. I placed my order at 7:54 pm and got my drink and went to the restroom and came out expecting my food to be ready. it wasn’t so I went to a table near the door and waited and waited some more, I noticed a woman cleaning the walls and was told not to sit there that they had black ants, not exactly what you want to hear in a restaurant. I still didn’t have my food and asked her to see why I hadn’t gotten it, because everyone who had come through the door after me, had theirs. She came back and told me they do them in order, I said no they have not I had been there about 10 minutes already, I told her just to give me my money back, so she told me to go to the register to see the manager. He never told we’re sorry for any inconvenience this has caused you. I will not ever go to that Firehouse again.

  18. The last Firehouse Sub restaurant we visited is the one on #1 in Columbia. We usually order the pepper and steak sub and split it — it’s plenty for both of us. It is very tasty, the people who work in the restaurant — every one of them we have visited — have been very helpful, nice, and does not rush us to complete our order. Food is fantastic. We visit quite often.

  19. Order #161127. Date 8/17/2017 7901 Falls of Neuse Rd. ste 133 Raleigh, NC 27615 A great place to eat. Always clean, friendly crew, and the best subs anywhere. When we are in the area we will eat here knowing we will get a quality hot sub, and will sit at a clean table and get drinks from a clean dispenser. Highly recommend this Firehouse.

  20. First visit in York, PA. We were satisfied except being new , did not know we had to get our chips ourselves & did that. Great food & service was tops.
    I am looking forward to one coming to Hanover, this fall.

  21. Have been to the Firehouse Subs in Paducah, KY. Several times. Always have had good service and good food. Will be going back and recommending it to others.

  22. Just went to firehouse subs at 201 University Oaks Blvd in Round Rock Texas. Had the New York Steamer–it was excellent but not worth waiting the 30+ minutes it took to get to us. They said they were slammed–seems like you might tell people when they come in that the wait will be 30 minutes or more!!! That would be customer service and then you can make the decision to wait or go somewhere else.

  23. went to firehouse subs on Irby st in Florence SC…very good food an service…plan on returning soon.

  24. went back to firehouse sub after a bad experience [1] yr ago . They got the order all wrong ,skimpy and expensive.Tonight it was the same. out of [3] orders they got ONE half right. Took the guy forever to type it in ,which he got right. Took forever to make them and all WRONG!! $20.84 cents I could have had full course dinners at Texas Roadhouse for this price. I plan to complain about this one. Wesley Chapel Fl

  25. Stop complaining about things you can not change or help and go to the Firehouse in Orem, Utah located on University Parkway and State Street. They are excellent and outstanding service; they deliver to your table whether you are eating in or taking home. They have one of those multi-drink machines, all-in-one. You can get a cookie or a brownie for dessert and/or go next door to get some delicious frozen yogurt.

  26. I drive out of my way for a Firehouse Sub. I use my Aroundme app to help finding them when I’m out of town . The staff is always curtious and attentive . My food always is delivered the way I ordered it. In other words ” I’d drive a mile for a Firehouse”!

  27. Had a coupon for $2.00 off a combo and this was my first visit to Firehouse Subs. Staff was very friendly and took my order immediately. I had a sandwich to go with chips and a drink. When I picked up my order and got home there were no chips. If I was supposed to get them myself I would have appreciated being told. Other than that I enjoyed the sandwich and would go there again.

  28. Rick Nudelman

    Twice, my wife and I have tried to order food at your store in the Target shopping center,
    off the Marsha Sharpe Freeway in Lubbock, Tx.
    Twice, we left without ordering due to untrained personnel at the register.
    They keep asking us questions that cannot be answered by us but should be
    known by the employee. Then, I noticed that the person at the register is wearing
    latex gloves operating the register and then goes on to prepare food with the same

  29. Best fire house ever
    In the world. Me and my grandmother have been to firehouse sub’s many times. They let me talk about my vacation . they are very nice people.

  30. That was the worse hook & ladder sub I’ve ever got from a Firehouse in my life, it was cold, lite on the meat, tasted blan just a sorry excuse for a sub. And not to mention it cost $25.00+ for me and my wife’s subs, I can say I’ll never go back to a firehouse subs again and will tell all my friends & family not to. The worse Firehouse I’ve ever been to in 20 yrs – 1855 Cassat Ave Jax, Fla 32210 don’t go there.

  31. Ellis Zaborowski

    I don’t understand people who give you and your establishment bad feedback, I have been going there ever since they opened in Augusta, Ga. and the service there has been superb and the food has been wonderful.
    I, personally, could not give you a high enough rating on your service or your wonderful food or your cleanliness or your friendly service. I will continue to go there for a long time to come. All my good wishes to you and all your future business.

  32. dear Sirs
    I am a diabetic and I went to one of your location in Santa Fe N.M thinking that it would be a good place to eat and I found that most all of the food was processed and had that kind of taste.
    The thing that was surprising was when I went to take my sugar level it had jumped a lot.
    I would suggest that you might put the sugar amounts with the col. of the food that you are selling as this will help people like me from getting in a real problem with sugar.
    Lee Waite
    take care and God bless

  33. Angela S. Roper

    Best Subs ever!! Everyone there is awesome, very friendly and helpful!! Thanks finally for a great tasting and different kinds of subs to choose from!!

  34. Dear Firehouse Hi Uppers,
    The Firehouse in Speedway IN. has always been fabulous in both service and food. My friend and I make it a weekly occurrence to frequent it for both. It’s nice now but when it gets closer to the 100th running of the Indy 500 I hope the Manager hires more help because I (think) know he’ll need it. Good luck. John M.

  35. Truly enjoyed my LG BRSKT sandwich and the customer service was awesome. I always enjoy visiting the Scenic HWY location in Snellville Ga.

  36. I have been eating at the firehouse for several years, my wife and I have never been disappointed with any of the sandwich we have had. We eat there twice a week.

  37. went to fire house sub many times the people thier are so pleasant. the place and bathrooms are spot less .as for the food we had meatbal heros on white bread it wa delicious we also have had itlain combos it was great . soon we be having brisket of beef my son told me it was great i really enjoy eating at firehouse and we go fairly often . i recomend it to my friends and family thanks firehose for having such a great and clean place to eat. DALE A GEE

  38. It’s not only great food. It’s always clean. And It’s the personal way your employees handle themselves. We are always made to feel welcome,,that’s another reason we keep returning. And Yes the food is excellent no matter what our choice happens to be.. soup. Salad .Sandwich . chili. Chicken salad..we have never been disappointed in any item we have ordered. Hats off to all involved in making this a wonderful place to visit.

  39. Eileen Niedermeier

    I was in your restaurant on 11-2-2015. I had taken my daughter and grandchildren out to lunch. The food was SUPERB. No complaints from our family. The staff couldn’t have been any friendlier to my family and myself. Kudos to the chefs and all the staff. Again thank-you for an enjoyable time spent with my family. Our order number was 178579 .

  40. Hilda Faye Kelly

    Fantastic sub, more meat than other sub shops have on their subs.The server did an excellent job. The only drawback I experienced was the way the counter is constructed ,making it impossible to watch as my sub sandwich was being put together. The flavor of the meat was so good , and like I mentioned before, more meat than I ever expected…I will visit again


  42. Order # 20341 Date 9/30/15 Time 5:36 p.m. Cashier Justin L. Location 6025 E. Brainerd Rd. Chattanooga ,Tn. Amount Paid $11.74 While I waited for tea to be made, I sat my cup on a table and turn the ice over out of my cup. I asked for a rag to clean it up and the young man at the counter asked another employee to clean it up there were people and children that could have slipped down so I grab the rag and cleaned it myself then another employee put a broom and dust pan next to the window and walked away leaving the ice on the floor. So I grabbed the broom and quickly swept up the floor from ice. The employees behind the counter never lifted a finger to make any attempt to help me other than getting a rag and broom and dustpan. As I was cleaning up the rest of the mess I noticed that all the tables were dirty and there was no House hot sauce in the bottles for your sandwich this is the house hot sauce that is your trademark sauce ( I love it) so I placed the empty bottle for the young man to refill he pushed them back empty and gave me my order and I left. I got home and opened my sandwich and was sick to see that your standards were not met. The meat was on one side of a large sandwich and no mayo the lettuce was brown from sitting to long, tomatoes wilted and onions past there prime. WOW! needless to say it went into the trash. Thank you for listening. Firehouse subs have always been my favorite until now. I have to question going back.

  43. Went to firehouse by Verizon everything was wonderful, this one you couldtake it or leave it. Had #8 no onions, no spicy mustard, had hard time holding it together and not enough mushrooms. Will go to the one near Verizon.

    1. Today, 5/15/2020, I made a purchase from Firehouse subs located on apalachee parkway, Tallahassee, Florida. 1 large engineer, 1 large steak mushroom, order number 536580, when we begin eating the bread tasted like cardboard, there was no Firehouse subs lining in either order. We ended up disposing the subs because of the taste. Please start back to putting the lining in the bottom of the sub box so that the liquid will not soak into the cardboard and make the sandwich taste bad. Thank you

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