Jack In The Box
Customer Satisfaction Survey

Customer Feedback Is Important

Your Opinions Matter

Your opinions help create better customer experience in the future, for you and others.

Honest Answers

Your honest answers to survey questions is important for improving customer experience.

Timely Feedback

Your timely feedback is important to have your recent customer experience fresh in your mind.

Message Received

Your feedback (good or bad) is very important for future improvements with customer service.

Ready to Speak Your Mind?

JackListens.com – Jack In The Box Survey

JackListens Screenshot
Screenshot from www.jacklistens.com

Jack In The Box is currently inviting customers to complete a survey dubbed “Jack Listens”, an invitation which is printed on every receipt.

As a reward for providing your valuable feedback, they are offering a free discount coupon – or what I like to call the “Survey Reward”.

Getting your free Survey Reward is simple, just follow the directions then click on the button below to enter and complete the JackListens survey.

What’s the JackListens.com Survey Reward?

The survey reward for this offer can vary depending on timing and location.

The two most popular rewards are:

  • 2 Free Tacos with any purchase (even just a drink)
  • Buy One Get One Free Jumbo Pack or Supreme Croissant

Be sure to check your receipt and see what your Survey Reward is. It could be one of these, or something totally different.

JackListens Survey Details

Survey NameJack Listens
Survey URLwww.jacklistens.com
Survey RewardVaries (Free Coupon)
Receipt Valid For3 Days
Coupon Valid For7 Days
Max EntriesUnlimited
Purchase Required?Yes
LanguageEnglish or Spanish

How To Complete The JackListens Survey

To enter the jacklistens.com survey and get your free reward, follow these steps carefully:

  • Step 1: Make sure to have a recent receipt from Jack In The Box. If you don’t already have one, go make a small purchase (such as a cheap drink) to obtain a receipt.
  • Step 2: Within 3 days of receiving your receipt, visit www.jacklistens.com to begin
  • Step 3: Select your desired language (english or spanish), then enter the 14 digit survey code located on your receipt and click the “Right Arrow” button to start the survey
  • Step 4: Be sure to answer the survey questions with your honest opinions
  • Step 5: At the end of the survey, write down the validation code in the space provided on your receipt (don’t forget this step!)
  • Step 6: Within 7 days of survey completion, bring your receipt to a Jack In The Box to redeem your survey reward with your purchase

Tips & Tricks – JackListens.com Survey

When finished with the JackListens.com survey, be sure to write down the validation code in the space provided on your receipt, in order to redeem your free survey reward.

If you don’t write down the code, your reward is invalid.

You can complete this survey and get the free survey reward as many times as you would like. So feel free to go back to the JackListens survey often for more free rewards!

Ready to Speak Your Mind?

96 Responses

  1. 4457 Nasa Pkwy #1 Seabrook, Texas. I ordered on app, went to pick up thru drive thru. Associate, says..”uh…I don’t see….oh here it is! Drive up.” there was a long wait. I asked if I could have 2 complimentary drinks for long wait she said no, I said ok let me have two glasses of water, she said no problem. I said was I supposed to just wait thru line for my order, I just wanted to be informed. She said, “I didn’t even know you where in the line, I asked like 5 times what you needed. I said no, you asked my name and then you said Oh I see it. She said Oh yeah. She was so irritated with me, didn’t apologize for confusing me with another customer, and never told me if I was supposed to wait in line with the others. I’m disgusted with her service! I worked in retail and know people get tired and I currently work customer service and feel she should be spoken to about her interactions. She was older with grey hair maybe a manager, but I’m glad I don’t live in the Seabrook area. We all need patience and I appreciate people cooking for me and I am patient- I didn’t complain about the extremely long wait because it’s the fact of life that things happen, but her attitude should be monitored.

  2. Just got back from Jack In The Box in Dallas N.C. Ordered 2 ultimate breakfast sandwichs 6 hasbrowns and 2 orange juices and paid 22.74. When I got home I got 2 sandwiches with 2 pieces of ham with chesse in between, egg and that was it for the sandwichs. What?? That was not an ultimate sandwich So i called to complain and the phone number they have on their website and on the receipt is disconnected. What a rip-off waited about 20 minutes at the drive-thru and then get the wrong sandwiches and [aid a lot of money for it.

  3. I just had purchase your seven piece jalapeno poppers and I only received four I’m already back on the freeway I don’t want to waste any more gas or money I would really appreciate if you would refund me thank you

  4. I went to the Jack in the box in 465 Fairfax av. A nd the cashier and the manager On duty On dec 1 st at 4:40 pm were both pretty nasty. They charged me 55 cents for sauces, my fries were paid as large and they served just half of them. The manager Is disrespectful by talking to the rest of the team and n Spanish when I hear everything she is ranting of me. NASTY SERVICE.

  5. We just had the worst breakfast experience at Jack in the Box, Waipio Gentry this morning which was about a half hour ago. First, there is litter all over the parking area. Second, much confusion and mistake for the order I made. Third, the rice was hard (Portuguese sausage and spam) and my wife’s choice was bad too (fried rice w/Portuguese sausage bits) which barely had anything in it except the crusty rice that tasted old. Fourth, a roach crawled on the counter and onto the condiments but was killed after I told the boy who took our order. All this made our eating experience at this Jack in the Box outlet a bad one indeed. The boy who took our order was nice but he seem to be inexperienced because there was another order that was mistaken from another customer after us. I don’t know if it was because of him or the people in the back making the order. The roach definitely gave me a bad impression and makes me wonder of the sanitation condition and with the handling of the food too. The litter outside compounds our bad impression of this outlet. We send this feedback in hope that they make the appropriate corrections. After all there are a lot of eating establishments in competition in this area.

  6. I went to the Jack in the box on Washington Ave in Dallas, Tx and order a Chicken Teri Bowl Combo, when I got to work, I had a sourdough jack sandwhich and eggroll. I have tried more than several times to call the store to let them no that my order was wrong and cannot get anyone to answer the phone. My drive thru number was 167 on 8/21/19 at 2:01 pm JIB#702.
    Very disappointed customer

  7. On 7/9/2019, I ordered at the drive-thru at Store #3074 at 8:01:27 PM. I request that Double Rodeo Cheeseburger, just only the sandwich, no combo. At the order speaker, the person taking my order (Swannie), repeated to me “just the sandwich, no combo”..I said correct. When got to cashier window, I promptly paid for my ordered items. Before my order was handed to me, the cashier asked me “do you want any condiments?” I told her I like mayonaise packets. Looked inside my bag and there was taco sauce packets. I did ordered 2 tacos, but I wanted mayonaise packets for my sandwich. So frustrately when I got home, it was not a Double Rodeo Cheeseburger, but a Double Whopper w/cheese. I called the store asking to speak to the manager, the girl I spoken to told me in spanish “no speak english”. I tried to explain to her “is your supervisor there?” She again said “no speak english” and just hanged up the phone on me. I called back again, requesting to speak to the manager and the phone was hanged up on me again. I made one more attempt and called a 3rd time, this time a guy answered, he too told me he don’t understand and said “this is Antonio”. He too hanged up on me too. This so frustrating and very upsetting. I been a patron to this JIB and usually order here before going home. I really like to speak to a district manger now to handle this issue. I’m sure there was someone in charge of that store. Store does not run it’s operation with only employees. So please bring the attention to the district manger so I can have this issue promptly handled. At this point, I don’t think I ever return back to this particular store. So badly handled and to no one to address the issue I had with my order.

  8. Uno va a consumir. El dia de hoy pedí el número 4 y no me dieron mi hamburguesa,ni popotes tengo que dar otra vuelta y pss uno no vive a la vuelta de la esquina. Y mas con hambre y embarazada. 🤷🤦😢

  9. I went to the 4th Ave., Seattle Jack in the Box for “Hamburger Day” last week. It was a two for one deal. I bought the double whopper burgers. They were only SINGLE party burgers. I called upon getting home to tell them I was shorted. The person said cone in anytime and they’d replace the burgers. The manager when I returned was extremely rude. She said “where’s your receipt?” and “I didn’t see the sandwiches, I’m only replacing one!”

    The following week there was a “free egg roll with any purchase.” I bought tacos and wasn’t given the egg roll. Again, when I got home I realized this and called. Nelson apologized and said to go back anytime and get the eggroll.

    I went back and RUDE Jacinta said “Nelson’s not here until later, her didn’t leave a note, and come back when he’s here.” I was angry and said I’m not wasting gas coming back. She talked to someone who said to give me the eggroll. Upon giving it to me she said, “NEXT TIME CHECK YOUR ORDER BEFORE YOU LEAVE!!!” I said, “Do your job and I won’t have to waste gas coming back each time you mess up,”

    The 4th Ave. Jack in the Box is inefficient, rude about their carelessness, and always unapologetic (except for Nelson). I won’t return to that location and maybe never again to JIB !!!!!

  10. I have great service at the Gilroy jack & box jib 3458 code 724 453 603 180 94 thanks to staff Dino and manager Soledad

  11. have purchased burgers and other food items at Jack in the box for many years, bought a jumbo jack and small order of fries. Burger was ok for $5.29, French fries cost $1.59, received 12 medium sized fries and 3-4 broken burned pieces. that averages at about 13.25 cents a piece. at that price you will never see me again, THANK YOU.

  12. I was trying to buy food through the drive thru at Dobson and Warner in Chandler, Arizona. I gave the kid at the window my Mastercard Credit Card. He tried running my card as a debit card and asked for my pin. I explained it was not a debit card and 3 employees couldn’t figure out how to run a credit card. I took my card and left. They didn’t know the difference. Credit cards do not have pin numbers. He kept asking for a pin number. Is that how you operate? Do your cashier employees know the difference between credit and debit?

  13. Listen to this Jack,
    Completed ur survey after aswering every question under the sun the moon and the stars. NEVER
    did I receive a validation code
    after wards. What a waste
    of my time! Prefer McDonalds
    any way! Take that Jack!
    Marie Barnes

  14. The website seems like a scam it takes you to another website. That I did not ask for . And also the sausage croissant I bought this morning was a disgrace! Someone had already folded half the sandwich in half bit out of it took the meat out and bit out of the bottom bread!!. And they sold me this sandwich 😣

  15. I’m sorry to hear of the problems people are having. I’d like to compliment my Kona Hawaii “Jacks” where I breakfast about every week using a two-for-one coupon. Everyone is always friendly, the area is clean and food excellent.
    Too bad others aren’t that lucky. The food has always been good for other meals, also. Aloha.

  16. Excellent team working at JITB #4782, W. Irving Blvd, Irving, TX! Kind greetings, everyone smiling, asks how you are doing, and lots of laughing!
    Kudos to Colomba, Allen Soto, Gaby, Catalina, Adelia! 4/25/19

    Additional Recognition To: Mimi, Marisol, Joanna, Esmeralda, Jessica, Moses, Miguel, Amanda, Letty, Maribel, Vale, Liliana, Natalie, and Pablo!

  17. I recently went to the store on Clearwater in Kennewick, Wa. As we were waiting for our food, the manager, Alex, started cussing and yelling at his employee. He was very disrespectful and rude. I asked a counter person if I could speak to him. Instead of him coming to the front, I am told he went outback to continue his rant. When he came back in, he made me wait even longer. When he did finally come to the counter, he acted as if nothing had happened. He deserves to be reprimanded and/or a demotion. He is not a good manager and treats his employees poorly.

  18. I took a survey for the horrible, dry fish sandwich. Survey code have me a Bonus Jack and it was dry and horrible. This is really bad p.r. for you. I will make sure i tell all my friends Not to go to waianae Jack in the Box. Terrible food you serve and i gave you a 2nd chance. Dont send me a free code for food. Fix your standards so food is edible.

  19. I’m sorry this Hazel dealt again the hostess name is keshonna McMullen n I’m so upset how she treats me in aliceville ala. It’s a bad store n they play slot n don’t get your food right n I have hair in my food n when I told them they snatched the food back out of window out my hand n I’m tired of them along with manager shareva bonner

  20. My 60 year old mom goes to jacks in aliceville every morning n evening this young hostess jeshonna McMillan picks on her n wipe around her n sweeps around her every morning she ask her not to but she did so when she comes to door another worker by name of Rudy Bonner speaks n says there go Hazel keshonna get her the manager is related to the hostess but did not discipline the worker she snatched my 60 year old mother by her shirt n ask her to leave the manager along with her cousin needs to be replaced before further actions be taken against my mom n they also ran my uncle out if jacks saying he smells like pee now jacks needs slot of new workers from manager down because it’s nothing being done about this situation n it’s been going on too long now n my mom is very angry n upset about this whole deal

  21. My friend and I stopped in at store # 451. I love Jack in the box so we were looking forward to a great meal. Boy was I disappointed. The person taking our order was totally clueless about her job and told us that a vanilla malt was just ice cream in a cup. I questioned her about malt mix or blending it, so she stuck it under the mixer for a few minutes and gave it back to my friend. The burgers were a sad reminder of what a Jack in the Box burger was like. The drink machine was out of Ice and most of the drinks. Very disappointing to say the least. I will never go back there until it is corrected. That is in Beaumont, Texas.
    Thank you, Jeane ward

  22. I went to the Jack’s here in warrior Alabama their phone number is 205-647-1625 Kobe meaclicia I think is the manager ,the manager on duty her name was Pamela the young man that waited on us name was London and I went and ordered two 12 piece boxes got there I had to wait 15 minutes for it after calling in and waiting 30 minutes then on top of that I got home no biscuits chicken was all torn up nothing but large pieces and I had to take it back the manager tried to fix it some of the chicken wasn’t completely cooked they were licking their fingers to open the plastic bag while waiting on a customer touching money licking fingers open a bag then touching your food covering your food with their hands that is so not cool please address this because if they’re handling the money not wearing gloves at all then turning around preparing your food that is just nasty. Thank you

  23. This is supposed to be a FAST FOOD restaurant and there was absolutely nothing fast about this Jack in the box. They took about 5 minutes just to take my order through the drive through. I waited about 30 minutes or more for my food. I was very irritated with their service. From the looks of it they need to hire more night crew because it looked like the male employee was trying to work drive thru and the front counter. I had also got Chinese food from the restaurant around the corner for my mom & by the time I got home her food was already cold because I had to wait so long at Jack In the box.

  24. I have eaten at Jack in the box for most of my life but must say that I have never had such a pleasurable experience as I did recently when I visited the Jack In The Box location on Lindell in St. Louis MO.
    The staff members were all very respectful, courteous, and were all about making your visit enjoyable from the moment I walked into the store.
    The food was excellent ! The best I have ever had in my 30+ years of visiting many locations !
    Even the younger staff walking in to start his shift on duty showed nothing but respect to the senior workers. It was a joy to see all of the interaction at this store. Top Notch location. All employees on staff the day of my visit (3/14/2019 @1:48 ticket#336) deserve to be recognized for their efforts. Such a rarity especially to see in fast food service.

  25. ATE at the jack n the box in swansea yesterday. Had not eaten at one in over 30 years and discovered I had missed nothing. Ordered a fish sandwich with a chocolate shake. Cost six dollars. Shake was the best but had to return to the counter to get my sandwich 20 minutes later. When I returned to the counter the girl who took my order ask me what I wanted. When I mentioned my fish sandwich she handed me one with a burnt bun. Could not even taste the flavor of fish or anything else. Probably will not return for another 30 years

  26. I recently visited the drive thru at JIB#8256 and I ordered 2 sandwich combos with coupon and I was asked to give the coupon numbers 359 and 349 which were for $6 and $7 respectively. And I ordered 4 breakfast sandwiches were on sale for 2 for $6. The total bill should have been a simple $25 + Hawaii General Excise Tax of $1.18. I paid with a $25 gift card and was told my balance was $3.26. I explained to Lora, the drive thru cashier, she made a mistake on the receipt. The second coupon was not applied. She recalculated and gave me back $1.56 which I said is still not correct. She tried to argue that that was the correct refund. Because I could not get anywhere with her, I told her I’m going to talk to her manager and she encouraged me. Since I was in the drive thru line, I was forced to park and go inside.
    It took 8 minutes before someone came to the counter. I asked the counter girl for the manager and I asked for the manager’s name which she said was Mari but she didn’t know her last name. I asked who that person was and she pointed to Mari who was packaging food for orders. I asked to talk to her and the girl made some gesture to Mari. But Mari continued to package the food and deliberately avoided any eye contact. I stood there for almost 20 minutes when I finally lost patience and started calling out Mari’s name. She finally came over & I explained my outrage about the service and way it was handled. The refund was minor to me but the principal of how I was treated from the drive thru window person, Lora, and the poor response from a manager, Mari Bylen, was unacceptable. Also while waiting for Mari, another patron who was waiting for his order, mentioned he has been experiencing poor service at this JIB. I agreed with him and continued waiting until Mari finally came. By then I had been at that JIB for almost 45 minutes and I did not get an apology. I showed her the refund of $1.56 I was first given and I tried to explain why we were in there. She went back to the cash register and came back with $3.00 as refund. At that point she thought I would go but I wanted a corrected receipt. I was given a duplicate of the original errant receipt and was told that’s all I would get. This duplicate receipt did not have the 14 digit code so I could not go into the Jacklistens.com site to post my survey. Apparently they did not want me to send in a negative survey. So I’m posting this to see if JIB would respond to this complaint. This has been the worst experience I’ve ever encountered at any fast food establishment and if these workers continue to work there, I feel JIB will start to have more negative feedback.

  27. I visit the 6033 location in Meridian, Idaho often. The staff is always friendly and the food is always fresh and hot. Nothing like good food and friendly service.

  28. I visited the new restaurant on SE 44th in OKC. I placed an order for the Steak and Egg breakfast burrito and was told that they were out of it!! Why is it on your menu and promoted on in the window, but you are out of it???? There’s nothing more frustrating to me than to have my appetite set for an advertised menu item just to be told that you suck at anticipating the demand so you’re out of that item!!! You just opened so how are you out of stuff already??? So I ended up having to find something entirely different to order. I received my receipt with the survey code on it, but when I went online to do the survey I was told that the code was invalid!! More than pissed!! There are way too many fast food options so I don’t have to waste my time stopping at your location! I usually go to Chic-Fil-A because I don’t have to deal with stuff like this! Please don’t make me regret choosing your restaurant again!

  29. I visited your store #3374.food great.service great as usual. Took survey to completion. Got no code. ?
    14 digit reciept code :41397050304520
    Coupon code525

    1. I’m with you Ron. navigating their site for input of receipt info is far too lame and convuluted….what a quagmire!

  30. On October 02 2018 I went to your store 3054 in Imperial CA to eat. The experienced I received was very unpleasant. In order to provide more in detail. Please contact me at 760-370-0362. I would prefer to be someone that speaks Spanish. Thank you.

  31. Wow! I was going to complain about not getting my extra hash brown I ORDERED THIS MORNING BUT AFTER READING SOME OF THE OTHER COMPLANTES I’ll just say thank you for getting the rest of my order correct and be done. BTW: I eat a your place 3 to 4 times a week.

  32. It seems that some of your staff need to know English a lot better to do their job, ar least where I live in Nothern California. Some staff also need a great deal of training around food allergies! THIS IS A SERIOUS ISSUE AS IN RESULT YOU CAN MAKE SOMEONE SERIOUSLY ILL OR EVEN CAUSE THEIR DEATH!!! At my last visit to Jack in the Box I told the person twice and so did my son. It was said to the employee four times, “No Cheese or Butter, their is a milk allergy.” We left the restaurant only to find cheese on it and have to turn around and go back. It was kind of ridiculous. Thank God my kid looks at his food before he eats it! It’s not just that they messed up the food, which happens more often and is a legitimate prwoblem on its own. But, the fact the STAFF DESPERATELY NEED TRAINING THAT FOCUSES ON SERVING FOOD TO THE GUEST WITH ALLERGIES. BOTTOM LINE THE SANDWICH COULD.HAVE MADE MY SON EXTREMELY ILL OR EVEN TAKEN HIS LIFE. I FEEL LIKE WE PUT OUR TRUSY IN RESTAURANTS WHEN WE EAT OUT. WE TRUST THEM WITH OUR SAFETY AND WELL BEING. THAT NEEDS TO BE HONORED, RESPECTED, AND TAKEN VERY SERIOUSLY! Im kinda losing faith here. Give me some reason to trust again.

  33. On Thursday August 30 we went to a Jack in the Box in Sumner Washington (8376) at a little after 6:00 PM. We ordered two steak Teri Bowls. We got one chicken and one steak. When we ordered the young woman at the counter said it would take 8 minutes…that was OK. After a half hour I went to the counter to see what the delay was. We were going to eat the bowls at the restaurant. The woman at said we had to leave. The restaurant was closing (at 6:45). The lights were turned off as we started to leave. On leaving there was line of cars at the drive-through. They had to just drive through without placing an order. In the eating area the tables were sticky…there was food on some tables and food on the floor. Maybe the Pierce County Health should be advised of the unsanitary conditions? I do not want any coupons for anything because I will never go back to any Jack-In-the box…I will tell all my friends about the bad experience. Clean up your act…the Health Department is coming!

  34. Worst jack in the bix service ever the girls wete so annoying giggling while we gave our order and then forgot ti give us everything we ordered because of it and when we went back had said we just drove off and they had told us thank you snd have a good bight but said we had just deove off was ridiculous…

  35. I went to the Jack in the box on Westheimer and Kirkwood today once for the teriyaki steak combo and the second time for the teriyaki chicken combo and 3 PC eggroll but can’t do the survey because both times I did not get a receipt and I paid cash, they did seem to be having issues a lot of yelling about being short of money or something but the food was good and hot and service was good.

  36. I have been a customer of Jack n the Box since the 70’s. However, I am falling out of love with you. I purchased a Bacon Swiss Buttery Jack and two tacos and was terribly disappointed. The burgers do not appear to taste like real hamburger for one. The sandwiches are rushed they are sloppy and they are nothing like they are advertised in your commercials. Your commercials leave you excited in wanting to get one, however, but when you purchase one and the mess you receive is different then what is shown in your commercial makes you never want to go back for another one. I took a picture of the one I purchased. I sure would love to send it to you so you could see what I got. It barely had any sauce on it. The bacon was thrown on it any kind of way. For the price, I really would like to taste beef, not some makeshift beef. Be honest about the food you served in the 70’s was way better than the crap you serve now. The tacos had no sauce whatsoever on them. We had one right across from our high school and it stayed packed.

  37. Jack’s on Broadway and Dixie Farm Highway. Went to get get food and be manager was rude double charged me extra forfrench fries instead of a hash brown. Coke area was dirty floors were greasy and just very bad service.

  38. My only problem is that the receipt does not print in the center and I have to guess what it says. I have pointed this out to the staff for almost two months now but they have yet to fix the rinter. I think all it needs is new ink cartridge. I visit this location about 3-4 times a week because I shop that Walmart. It’s just frustrating.

  39. Let me just start by saying I love the jack in the box in Tracy Blvd it is the best !!! I want to give a shout out to Dakota she took my order today and narinder, Manisha, & Jessica they were all there that day. I believe narinder is the manager if not she absolutely should be ! She has a positive attitude always ( all the team does) great team work. They are fast with the orders (:. I really appreciate hard working people like them & I hope they read my comment to make their day again ! Thanks y’all – graciela 💕

  40. Sandra from the jack in the box on university avenue was amazing! She gave me amazing service, was very polite and made my experience at jack in the box very enjoyable! ❤️

  41. I decided to try the chorizo loaded fries since I was craving guacamole. Got it to go and got back to my hotel room and there was no guacamole at all on it. Very disappointing.

  42. I just want to say, what the F happen to your Ultimate Cheeseburgers? They’re tiny compared to the late 80’s Ultimate’s! I remember going at 2 am in the morning after drinking all night and I wasn’t drunk enough not to remember, but them Ultimate’s back then were GIANT compared to these child size cheese burgers you call Ultimate’s now. Me and my friends use to tell story’s in our drunken days about those burgers. I haven’t ordered one of those for 20 years and today I was gonna go all out 80’s biggest and baddest juiciest burger in the land and what do I get for $6.00……..this little tiny thing. Tell Jack that all I got was Jacked today!


  44. jack at 1405 N Loop 336 W, Conroe, TX 77304. my son and i were here yesterday and ordered the buttery jack and were told they were out of the meat. we then tried to order the teriyaki meal. they were also out. we decided to go to a different jack since we wanted these items. the person who tried to help us was very nice. hopefully the next time we visit this jack they have everything we want

  45. This concerns the restaurant on John F Kennedy in Houston. I had just picked up blood at Bush airport for delivery the the Red Cross. I was hungry and wanted 7 jalapenos for the ride back to town. I waited over 5 minutes at the counter and was not acknowledged by any employee in the restaurant nor the manager who was standing next at the counter. I walked out, delivered the blood and went to the restaurant at Richmond and Buffalo Speedway (jib 3629). I was greeted as soon as I entered the door. As you can see I was intent on getting my Jalapenos. A tip to all those trying to log into the survey, the phone number works much better.

  46. Klamath Falls OR has the worst customer service and the manager on duty was rude and not polite at all they seemed to rush us while we were done ordering our food because we were still looking at the menu…… I got the #11 only thing that was fresh were my curly fries the chicken seemed undercooked only grilled on one side and was super small compared to the bread. My man got the #8 everything was ok with his only thing they forgot was his Grape Sprite they gave him regular also I decided to try the new float they had I was disappointed filled the cup half way with soda and ice then a lil bit of ice cream on top then a bunch of whip cream like who the hell likes ice in their float and a bunch of whip cream so I called the store and the manager raniy was very Rude didn’t even apologize all she keep saying is what do you want me to do.about it i I don’t know what you want me to do about it….. wtf is that how you run a business very unprofessional

  47. The worst experience I’ve had in a restaurant service was horrible and breakfast taste like fish. Employees were arguing with each other will not return there again

  48. I am a care giver and we are customers of jack in the box regulary except for this day when one of my clients needed to use the restrooms but the cashier denied the entrance only if he will buy something from the store . A purchase was made and he used the restroom but it was too late . The employee had fear for her job if she let him use it based on the rules from the store . We will no longer be customers of jack in the box since we felt discriminated and my client was humiliate. . I don’t blame the cashier she was threatened to be fire if she doesn’t follow protocol . Absurd

  49. Martes 17 de abril fuimos a comer al jack in the box que está en salinas ca por la sanborn rd
    Solamente le quiero dar gracias por el buen servicio y la amabilidad que nos atendió la manager de ahí pienso que es el mejor restaurante que hemos visitado en lo que va del año nos llevaron la comida a la mesa y con mucha amabilidad nos dieron las gracias cuando ya nos ibamos

  50. I can’t get your survey to work. It won’t let me key in the time (stating it’s invalid). I have tried it both ways 1833 and 18:33 and several times.

  51. I am a regular customer of Jack in the Box. I am very disappointed because I am beginning to wonder if Jack in the Box does not care for their Christian customers. I have driven to 4 Jack in the Box locations including the one in Murphy, Wylie, Richardson and Plano TX and none of these stores carry your advertised fish sandwich. I don’t care if this is a seasonal menu but for none of your stores to carry your fish sandwich on Good Friday is very unacceptable. I am a highly disappointed customer. This is one the holidays that you cannot have any excuses for not carrying the fish sandwich. For one of the stores, I had to ask why you did not carry the fish sandwich and they said it is the National leadership that’s responsible for not providing or stocking up the stores with the fish sandwich. Please National Jack in the Box leadership take note before you lose another regular customer. Help Jack in the Box.

  52. I’ve experience very minor issues (Not worth mentioning) at the various (J i t B) locations that I frequent. I’ve taken surveys from other “Fast” food restaurants and yours is setup in a way as if you’re not really interested in collecting the data you’re asking for and it does look and act like a virus. How about letting your customers know that you do hear what we are saying in 1 of your commercials instead of having your nose pulled off by a celebrity who I’m sure doesn’t need the money. There are survey companies I’m sure you know that can collect your data without downloading anything. Yours isn’t setup for anything other than confusion and misdirection. From the comments that I’ve seen you need to redirect some of the $Billions$ you’re spending on advertising and invest in customer service training. It also appears to me that (J i t B) can benefit from the Six Sigma process quality standard deviation business model with its enormous benefit to your bottom line and its strong business practices (I’m sure you’re very interested in that enormous benefit to your bottom line, phrase) that is becoming more popular in today’s business world. 1 last thing Is there really anyone looking at these comments or is this just ANOTHER load of crap, NOT GOOD for your image Jack. You have to out Clown (Mickey D’s) the Clown to bet Clown.

  53. We give up. Lincoln Cypress Location hit and miss. Tonight no change not good. Food there Truck stop greesy spoon feeling after ate… food taste old and sat aroud . Hasn’t changed. Was informed at drive through window his “boss” doesn’t like accept to more than one free comp Combo coupon but will accept this time. We’re done. Will have to drive further for better quality, freshness and locations like Hawaiin Gardens and Euclid Anaheim.
    Please give regards and thanks to NIEMA F., Guest relations Corporate spoke to my wife; she was very kind, accommodation response to our overall concerns
    Was a pleasure speaking to my wife about our years, experience and feedback about this disappointing location.
    Sean C.

  54. Zip code 86004. Not only is this Jack in the Box need repainting. But they have to revise their drive-thru signs. Instead of using a Sharpie to change the price. Also in a winter spot maybe they should rethink their drive-thru for the overhead coverage

  55. Ordered 2 tacos on Ruthrauf rd. in Tucson Az. Asked for taco sauce and was told they ran out.What????? Should have told me before I paid.

  56. i took advantage of your promo with the dallas cowboys. i went to the store #713 at inwood and cedar springs. the free jumbo jack is great but $1.00 for cheese. you guys have a new version of the bait and switch. free burger but $1 for cheese and $1 for tomatoes and $1 and $1 for lettuce. guess what/ there are other burger places.

  57. 14 digit code 683 431 108 361 22
    Date of Service 11/11/2017 11:28

    We ordered 2 Sourdough Bacon Burger. We were served Butter Jacks. We told the Guy behind the counter what we wanted and that the burgers were incorrect. We were served cold Sourdough sandwiches not dressed the way we ordered. I personally have not eaten at Jack in the box very often. I will say this visit will make me think again about another visit. Also the restroom was a complete MESS. Sign off sheet for cleaning was not dated or signed as done.

  58. Bakersfield California Porterville Hwy 65 location.
    I really enjoy the Jack In the Box food. The service is sometimes not up to par though. I’m basically a 3 time a week customer. Lately, when going through the drive thru, they want to charge me full price for 1/2 the sandwich! (e.g. Supreme Croissant minus meat, and cheese, I really only want the the egg). I’m told “we no longer offer side dishes” WHAT!! No Side dishes. This really disappoints me. I usually pay $2.46 for an egg, and hash brown wrapped in a tortilla! How hard can that be to ring it up as sides? But no, they want to charge me full price at $5.99!!! Really? I’m told that they are no longer allowed to offer side dish prices and they are doing away with them. Is this true?

  59. This evening I ordered two Smoky Jack Chicken. When I got home I discovered I had been given two Smoky Cheddar Chicken. I dislike cheddar cheese and these half melted orange tough pieces were particularly not tasty!!
    The buns were tough and dry as if they had been heated in a microwave. I only ate the chicken, tomato, bacon and lettuce. Needless to say my dinner was disappointing and certainly not up to JB’s standard.

  60. The jack in the box crew has been nothing but nice to me. My experience is always wonderful. Yours truly Bob. Loyal customer for a year.

  61. Greenville, Tx. Last night we went inside with another family. They refused to take our order, saying the inside was closed. That we would have to go through the drive thru to order. Then 10 minutes later a man came in and they took his order ? Waited for over an hour for a burger and fries ? Watched a worker cuss and act irresponsible with a knife ? Everyone’s order was wrong, it was a nightmare. That location is definitely in need of a supervisor !

  62. Just tried brisket burger with coupon deal..The onion rings in the ad picture looked
    delicious. but the onions were inedible (outer ring with dried skin). I don’t think I’ll
    buy another brisket burger at full price..

  63. Didn’t receive a receipt waited in line to get my order for 12 minutes the young Lady wasn’t friendly at all. Will not go back

  64. We live in Fayetteville Arkansas and have no Jack’s here. Please put some there, getting real tired of McDonald’s.

  65. Your store in Marysville ca. has a policy posted on the restrooms customers only. This morning passing threw Marysville at 8am I felt stomach cramps and gurgling. I stopped at this Jack in the box the store was empty, I had to call out to someone. Then I heard a voice call out order, order. The person approaching the counter seemed annoyed. She wanted my order I asked to use the restroom she stated you have to place an order first. I explained I had intestinal disorder. She replied you have to order something. I know why they have the signs and the doors locked. I’am 65 yrs old retired dressed for the golf course, not homeless. I left went down 2 blocks McDonalds had the same signs they gladly open the restroom for me.

    1. The reason for the notice for customer’s only, is there are a lot of homeless people around the area,and they use the restroom’s to take bird bath’s and use drugs. Most the time they leave needle’s behind. Then a paying customer goes in to use the restroom and have to explain to there children why there is pharmaceutical waste left in the restroom. All so I used to work in the service industry and we had the same problem, but in our case the person committed suicide. The person walked in our store grabbed a bottle of whiskey off our shelf swallowed some pills , END of STORY. But the way you said you were dressed they should have let you use the restroom,especially with you condition .

  66. My brother and I attended the Jack’s on 128th in Mill Creek, WA on 4/27/17. Our order was delivered promptly and the hamburgers were excellent. One notable thing happened that pleased me greatly. When I informed one of the employees that the soda pop choice of ours was out, she smiled, thanked me, and immediately solved the problem. You don’t expect that type of service from a fast food chain, but it exemplifies what this particular one does frequently.

  67. On Feb. 21, 2017 I visited your restaurant at 11080 Scarsdale Blvd Houston TX. I ordered your Breakfast Platter, Bacon.
    The scrambled eggs were OVERCOOKED, having that awful taste of eggs close to been burn.
    Three or four days later I answered your survey and, obviously, I complained about your product quality. Along the lines of your survey there was a note stating that, if I approved, someone from your company will call me. Well… as of today Mar 23, 2017 NOBODY has bother to call.
    I had visited this location before and the service as well as the food quality was good, and I expressed my opinion in the corresponding surveys.
    I WILL NOT visit ANY of your locations as long as I do not receive an answer to my complain. My dissatisfaction with your response, or lack of it thereof, supersedes my dissatisfaction with the quality of the food of my last visit.
    Is this your way to keep your customers happy?

  68. I use the drive through mainly and I find the service staff to do delightful. They have always had a smile on their faces and get my order correct. That type of service make, along with the value and taste of the food, helps me choose Jack’s instead of many other options. Keep up the good customer service and this is one customer who will be returning again and again.


    ELLEN @ 4:23 P.M. FEBRUARY 18, 2017

  70. Why can’t customers like me go directly to the official survey and bypass
    all the other information many of these sites require. Please make the process user

  71. The j i b number 540..san leandro, ca. The dine in area is always cold..in the mornings at 699 lewelling blvd…not..san lorenzo ca its cold at 6:33 am..just is it is outside.

  72. I looks like a scam when I enter the web suite address with a .com suffix and it gets redirected to .net, and then the “start” link goes to doubleclick. Why not just directly to Jack’s own web site?

    1. Worst visit ever!!!!! Store#1403? WoodRiver store. 5/20/2020 order#199 8:07;41. Spent a small fortune on food. Only got half of order. Food was cold, not very good service. 24.53 $ will not be returning.

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