Krispy Kreme
Customer Satisfaction Survey

Customer Feedback Is Important

Your Opinions Matter

Your opinions help create better customer experience in the future, for you and others.

Honest Answers

Your honest answers to survey questions is important for improving customer experience.

Timely Feedback

Your timely feedback is important to have your recent customer experience fresh in your mind.

Message Received

Your feedback (good or bad) is very important for future improvements with customer service.

Ready to Speak Your Mind?

Krispy Kreme Customer Survey (

Krispy Kreme Logo

Krispy Kreme is currently inviting customers to complete a customer satisfaction survey. An invitation to the survey is currently being printed on select receipts.

About the Survey:

The survey is located at

This is a customer satisfaction survey, meaning it's goal is to gain knowledge and insight into how customers view their experience during their recent visit to Krispy Kreme.

Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). This is what I like to call a "Survey Reward".

"Survey Rewards" are given to you as an incentive to give your valuable feedback as a customer.

If your receipt states that there is a reward (such as a free coupon, or sweepstakes entry) getting your free Survey Reward is simple.

Getting started with

Here's what you need to do to complete the Krispy Kreme Survey (located at and redeem the offer printed on your receipt:

  1. To get started, visit
  2. Read over the quick and easy instructions
  3. Make sure you have your receipt in hand
  4. Click "Start Survey" to begin

Enter Survey

Who doesn’t love Krispy Kreme donuts? And who doesn’t love saving money? If you have recently visited a Krispy Kreme, then you can get savings on your next visit just by giving your opinions about your visit.

Just visit, enter the 15 digit survey code printed on your receipt, and complete the short survey.

Upon completion, you will be instructed on how to redeem your discount. Then all you have to do is go and enjoy your savings at Krispy Kreme!

Ready to Speak Your Mind?

28 Responses

  1. I tried the Key Lime speciality donuts and was completely dissatisfied. There was absolutely no Key Lime flavor. Tasted like a regular glazed donut. Others in my family could not taste any Key Lime flavor. Total bust!

  2. Purchased a box of Krispey kreme orginal glased at my local food lion the date on boxwas 4/28/20 got them home the glaze was drying up some had started to run off I buy these once a week or purchase them at the Krispeykreme store when ever I can , the bar code on box is 7247000222 purchase price was $4.29 . This was not the only one got like that,Thak You

  3. I have always loved your Kreme Filled Donuts but since you have changed them to a regular donut with a little Kreme in them I will most likely stop buying them. Its really funny that all of the other flavors are still the same type
    of donut but not the Kreme Filled. So just show me as an unhappy customer.

  4. Your store is super clean and very inviting and just to sit and enjoy your donuts. I loved the lady that help me to do the Surgery she was very patient and kind!! Ty KK 😃

  5. I took your survey for 100.00 gift card for your anniversary, & got to the end & had to get an item.. I choose credit score, & before I could read it thoroughly it went away. I couldn’t get it back.. Now I’m afraid I’ll b charged 29.00.. I had to give my debit card number, & I’m interested n credit score at any other time..Plz fix this.. it never confirmed that I git the gift card..Is this fraud?.. Disappointed.. I Love your donuts.!!

  6. I visited the store at 4901 Virginia Beach Blvd. Virginia Beach, Virginia. 23462. I ordered two dozen donuts. One glazed and the other one assorted. I asked for the special strawberry filled and was told they were out of those. Understandable, so I then asked for one Pineapple and one Keylime. Two custard, two blueberry, two strawberry sprinkles. I then asked how many left and was told 6. I thought that was wrong and though maybe I misunderstood her. I asked for two chocolate cream filled and was told to pull around. A little confused I asked when I got to the drive thru window. She asked what the problem was and I asked if they got the rest of my order. She stated yes the last two were the cream filled. I was still confused thinking it was not correct. Thought maybe I counted wrong. Only to pay $21.30 and get home to only half of what I wanted. I got home with 6 cream filled, two blueberry,two strawberry spinkles and two custard. I was very disappointed. I go to KK donuts all the time and I am very disappointed with the lack of customer service . When you pay for an item you should at least get what you asked for.

    After getting home I tried to call the store 5 different times. Each time I never got an answer, the phone was picked up and hung up. Very disappointed in the store. I have never had bad service from them before, after tonight I have a whole new view. After the phone issue I have the thought they don’t care about the customers at all.

  7. Why can’t you open a Krispy Kreme in Kernersville, NC? I do not live too far from Kernersville it would definitely be convenient for me. Thank you

  8. I had a pleasant experience, service was kind or slow. Worth the wait for my fresh glazed hot doughnuts as well as my assortment of a dozen doughnuts 🍩 I shall be as usual

  9. I had a very awesome trip an experience to the Krispy Kreme in Lewisville /Clemmons , Winston Salem, NC. THey were very delightful an Happy to assist. Very promt with service an suggestion.

    Tammy Young

  10. Terrible service during recent visit. Cashier that couldn’t make change. Seems there was no urgency to fill orders. No change in the cash register.

    1. I am very disappointed with Krispy Kremes today. I spend almost $12 on a dozen donuts (chocolate glazed) and they were not good at all. They were cold and almost getting hard.. I’m so upset because I told my son we were getting him delicious donuts and I couldn’t even finish one. I didn’t even get a receipt.

      Krispy Kreme’s on
      9791 S Eastern
      Las Vegas, NV

  11. date on receipt 3/17/2017

    78 713 210 076 113

    store 8815 Preston Rd.
    Frisco, Texas 75034
    host Daniel 20227

    We miss the one previously on Preston that closed. Cashier (YOUNG LADY )was extremely nice.

  12. I am extremely upset and disappointed to learn that the Krispy Kreme Shop in Yuba City, Ca is closing. I am originally from NC and had my first Krispy Kreme doughnut in about 1962 and loved them from the start. I will not be able to purchase them for my grandchildren as I am not going to drive to Roseville or Chico, CA to purchase doughnuts. I was delighted when you opened the Krispy Kreme Shop in Yuba City and do hope you will reconsider closing it.

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