Customer Satisfaction Survey
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Customer Feedback Is Important

Your Opinions Matter

Your opinions help create better customer experience in the future, for you and others.

Honest Answers

Your honest answers to survey questions is important for improving customer experience.

Timely Feedback

Your timely feedback is important to have your recent customer experience fresh in your mind.

Message Received

Your feedback (good or bad) is very important for future improvements with customer service.

Ready to Speak Your Mind?

Perkins Customer Survey (

Perkins Logo

Perkins is currently inviting customers to complete a customer satisfaction survey. An invitation to the survey is currently being printed on select receipts.

About the Survey:

The survey is located at

This is a customer satisfaction survey, meaning it's goal is to gain knowledge and insight into how customers view their experience during their recent visit to Perkins.

Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). This is what I like to call a "Survey Reward".

"Survey Rewards" are given to you as an incentive to give your valuable feedback as a customer.

If your receipt states that there is a reward (such as a free coupon, or sweepstakes entry) getting your free Survey Reward is simple.

Getting started with

Here's what you need to do to complete the Perkins Survey (located at and redeem the offer printed on your receipt:

  1. To get started, visit
  2. Read over the quick and easy instructions
  3. Make sure you have your receipt in hand
  4. Click "Start Survey" to begin

Enter Survey

Perkins has been one of my go-to restaurants for many years. Have you recently visited a Perkins and kept your receipt? They want your feedback, and they will reward with a chance to win $500! Just complete the Perkins Guest Experience Survey and enter to the sweepstakes.

How to give your feedback and enter for your at $500:

  1. Have your Perkins receipt ready
  2. Visit on your computer or smart phone
  3. Enter the 15 digit survey code printed on the bottom of your receipt
  4. Click “Start” to begin the survey
  5. Just answer the survey questions with your honest opinions
  6. Upon completion, you will be asked if you want to enter the sweepstakes for a chance at winning $500 (say yes to this)
  7. Enter some basic contact details so they can get a hold of you if you win

Ready to Speak Your Mind?

27 thoughts on “Perkins Customer Survey (”

  1. Brenda Dorschner

    It is hard for me to get your coupons for 20 percent off,why don’t you go back to the survey coupons on the computer like you used to have,it was a lot easier for me to do it that way.We love coming to your restaurant after my doctor appointments,and the people are friendly and the food is good to. Keep up the good work!

  2. Marian J Annis

    I have been an eClub member for years and all of a sudden I am NOT getting any of your coupons or emails. I am missing your Wednesday coupon- Buy one, get one free. What happened?

    Please let me know why I have been dropped. Thanks, Marian J Annis

  3. Phyllis Ashton

    My husband & I visited your Rice Lake, Wisconsin restaurant & found your service & food very good.
    We will return.

    I only mention this as it is important to this story. I was wearing my Navy Vet baseball hat.
    That is also a critical part of this story. I’ve waited two months to write this story because I
    Wanted to be calm when I wrote it.
    I had taken a guest to Perkins for lunch. The food was good and the prices reasonable.
    The trouble started when my guest had left and I went up to pay the bill. I noticed the register
    Was not busy when I started up there. I walk very slowly and painfully. By the time I got close
    Another couple had got there ahead. Because I can’t stand very long I sat on a nearby bench
    For the register to be available again. They take longer to take your money than they do to cook
    your food. By the time the first couple had paid, more were waiting.
    This kept happening so I called out to the cashier to see how much I owed. I did this two or
    Three time be for the cashier/owner answered. He told me my check had been paid by another
    Customer. He said in a very harsh tone that I could leave now. I Thanked the customer (Motor
    Cycle rider who was wearing nice Harley outfit) and headed for the door.
    When I was halfway out the owner/cashier yelled for me to never come back. It took me quite
    A while to figure out he thought I had been asking people to buy my lunch. Nothing could be
    Farther from the truth. It hadn’t even occurred to me.
    Very insulting. Fellow vet’s and handicapped stay away.. Gene B


    Well let me tell you about my time at Perkins in Breezewood PA.
    It was horrible. I sat down at the counter and waited 15minutes to get service.
    Other people came in after I did and was waited on before me. I ordered a ice tea, double bacon cheeseburger and macaroni. The food was ok ,but I was shocked when the waitress gave me my bill. It was 22.68 . I asked why so high I didn’t order a steak.
    She said the cook told her to charge me 4.95 extra for the second burger. I pointed out that the pattymelt has two burgers for 11.49 why was I going to be over charged. No manager came to help deal with this issue. To busy out side smoking. I not a rich person who can afford a 22.68 double cheeseburger. This is not the why a business so great a person so in the long and short of this you have lost a customer for life at this location and maybe at all location. Maybe you can afford to lose business. At those price you probably can.

    Thank you,
    Edward Gilberto

  6. Edgar Ausbourne

    My wife and I went for lunch at Perkins. The service was quick and friendly, but we had a problem with the quality of the food. We both ordered the Great Plates open-faced turkey sandwich. My wife’s mashed potatoes were too hot to eat when delivered, but mine were quite cold. Everything else was fine.

  7. Rosemary Nordhues

    My husband and I like dining at Perkins because we love their tomato basil soup and chicken 1/2 sandwich that goes with it, beings it’s the right portion and is so tasty. Sometimes we half your delicious Reuben sandwich, and of course the delicious breakfasts. For our taste, we think the coffee might be a little too strong so we tend not to order any. The waitress today was very efficient and friendly. We will be sure to go back.

  8. I want to know what the reason is that the restaurant has to have the temperature at
    65 degrees in the dining room. My friends and I have been there several times and
    it is always very cold. Uncomfortable to dine. I have complained to the manager and
    he doesnt really care. Tells me he sets the thermostat on 75 and there is nothing more
    I said to him, that everyone knows that heat rises and cold air goes down. It might be
    75 up on the ceilling, but it is 65 where we are sitting. We live in FL and are sensitive
    to the cold. We are all elderly and feel it more. Please reply.

  9. My husband and I have been going to Perkins for 10-12 years and have been satisfied by the service until now I had a salad with my meal and got almost to the bottom of the bowl when I had already eaten one cherry tomatoe and the second tomatoe had a stem on it. I was displeased with the manager’s response when I asked him who prepped the salad. He was shown the tomatoe with the stem on it and his reply to me was that the produce came in and was not prepped. He wasn’t interested in my comment as he just looked and walked off without further addressing my concern. He is not a good manager and is not one to care about the customer. I told my waitress that I didn’t like the stem left on the tomatoe and she informed me that she has worked there for 1 1/2 years and the stems were always left on. In all the years that we have been coming to this restaurant, I have never encountered this problem. Brandon
    is not one that I would have representing my company if I owned Perkins.

  10. , my son and I wife went there to eat dinner. Ours was okay he ordered a breakfast waffles eggs bacon. He ate two waffle in the bacon, when he went to eat the eggs they were spoiled we complained and so they took off $2 pasta meal we thought they should have not charged for the meal. We probably won’t be back for a long time

  11. MR. Allen A. Slaughter SR.

    Good Day
    I would like to share with all of you that are interested, the warmth and professional
    family warm enriched environment, that the Midway Perkin’s in Saint Paul Minnesota
    provides for each and everyone of it community family patriots. The community views
    as I do, the staff as family. The professional staff knows all if not all of it family patriots
    on a first name basis. All or any of us can walk into this building, which is more like our
    personal kitchen or dinning room, and the Perkin’s staff know what is on our minds as well as what is on our personal food taste with respect to personal eating habits.
    I always bring all of my clients and family to my Perkin’s family to share meals and each other. In closing I just want to add that [67 Michelle] and her colleagues are splendid !!!!!

  12. Today I asked for Somona Chicken salad… with 1 slice of toast, NOT on the 1/2 French roll. I thought the amount of salad was cut way back. maybe only 1 or 1 1/2 scoops. There was no butter on the toast. It was a very skimpy serving.
    We go to our Perkins almost EVERY SUNDAY!
    How about putting a good taco salad on the menu? AND, we live “up north” in Little Falls, Minnesota… put CHILI on the menu… maybe serve it with a corn muffin, sour cream, shredded cheese & diced onion… use to get it like that in Monticello, MN.

    Giving COMPLETE directions would be helpful also! What does “Website” mean???

  13. i think you guys are nuts, food is always good , little pricey but good,… much better than fast food you are probably used to eating…There are those people who like to cause problems for others. Food is good coffee usually fresh and hot and with discount coupon even better…Group of four friends go as often as we can ,further drive than some local restaurants

  14. We had a terrible dining experience today . Had the Brioche French Toast & it had almost no batter on it.In fact several pieces had no batter on them Manager came & said he was sorry & that he took a chance there was enough & he probably should have added more. It was so dry you could hardly cut through it & totally tasteless. It should have never left the kitchen.

  15. I don’t really go to perkins very often (honestly who does) but I went a couple days ago and I’m sorry but if perkins wants to keep their customers coming back or to gain any new ones, they really need to step it up! They are outdated and usually the service is sub-par (at almost every location) my most recent was worse than average and I let them know at

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