Marks & Spencer
Customer Satisfaction Survey
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Customer Feedback Is Important

Your Opinions Matter

Your opinions help create better customer experience in the future, for you and others.

Honest Answers

Your honest answers to survey questions is important for improving customer experience.

Timely Feedback

Your timely feedback is important to have your recent customer experience fresh in your mind.

Message Received

Your feedback (good or bad) is very important for future improvements with customer service.

Ready to Speak Your Mind?

Marks & Spencer Customer Survey (

Marks & Spencer Logo

Marks & Spencer is currently inviting customers to complete a customer satisfaction survey. An invitation to the survey is currently being printed on select receipts.

About the Survey:

The survey is located at

This is a customer satisfaction survey, meaning it's goal is to gain knowledge and insight into how customers view their experience during their recent visit to Marks & Spencer.

Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). This is what I like to call a "Survey Reward".

"Survey Rewards" are given to you as an incentive to give your valuable feedback as a customer.

If your receipt states that there is a reward (such as a free coupon, or sweepstakes entry) getting your free Survey Reward is simple.

Getting started with

Here's what you need to do to complete the Marks & Spencer Survey (located at and redeem the offer printed on your receipt:

  1. To get started, visit
  2. Read over the quick and easy instructions
  3. Make sure you have your receipt in hand
  4. Click "Start Survey" to begin

Enter Survey

Ready to Speak Your Mind?

15 thoughts on “Marks & Spencer Customer Survey (”

  1. How was MY M&S (yesterday)?

    No problem with shopping at Ferndown Food Hall
    The assistant on the checkout – Rosie was friendly, polite and efficient
    However……… when I got home I checked the receipt only to find that I had been charged the full price for the Dine for Two which amounted to £20 therefore paying £8 more than I should have. Please advise what action I should take

  2. Mr R.Still September 19 at 11:03

    Dana i found exceptional for her customer caring and how helpful she was when i needed some help with food products. Very polite and knowledgeable and happy to go out of her way to find what you are looking for.
    receipt number 671162 – 103 – 2286

  3. I visited Vangarde ,York yesterday to find yet again that what I really wanted wasn’t there in my size. I wanted yo buy summer pj’s but was reduced to only two sets on offer in size 14!!! Very unsatisfactory don’t you think!, I thought that Vangarde was a flagship store not one left behind! When I asked at the till when stock is replenished I was informed ‘every night’. This clearly is insufficient. If size 14 is so in demand that it is sold out by noon ( I constantly come across this in your stores) then surely the stock computers should be ordering more of that size. I travelled a total of 30 miles to shop IN STORE rather than on the internet as I wanted a) to support the store b) to feel the material do that I could make an informed choice and not have to return a garment FAILED AGAIN

  4. M&S Culverhouse Cross, Cardiff, S. Wales.

    Cathy was so helpful with giving me advice and help with my purchases. Nothing was too much trouble. Thank you Cathy.

  5. I was served by Di who helped me to find the men’s trousers that I was searching for. She was very pleasant and helpful and I felt that nothing was to much trouble

  6. Denise Barber

    June 2nd 2018 at 17.16
    served by Jane Chadwick pleasant and informative thank you
    2503 110 136849

  7. Dianne Burton.

    A pleasant experience with a polite and helpful assistant whose name was Mary. The item I wished to purchase was not available in store,so Mary ordered it on line for me without any problem.
    Thank you.
    Mrs. D. Burton.

  8. Christina in our Dumfries store was pleasant cheerful and friendly.The store was perfectly clean and welcoming.It is a British icon so please don’t leave us.

  9. Frances Holland

    M & S store. Dorchester DORSET
    Served by Loren. A very welcoming and courteous assistant.
    I found the store well kept and stocked.
    Very satisfied.

  10. jeanette williams

    I have spent some time completing this questionnaire but am not sure it has been completed as I have no been asked for my receipt number which is

    2804 114 110419 (unique code)

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